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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Wednesday, February 9, 2011

Mobile money users to double in next two years says report

A new report from Juniper Research says the number of active mobile money users globally will exceed 200 million by 2013. Under 100 million people use these services at the moment.

The report says much of this growth will come from developing countries, where users want a way to access basic financial services. In fact, by 2015, it’s expected that nearly 40% of active users will be in the Africa & Middle East region.

It also notes that the market has recently been boosted by person-to-person money apps in developed countries, enabling people to make casual occasional payments such as splitting the cost of a meal.

Howard Wilcox, Senior Analyst at Juniper Research, said “Our report reveals the sheer number of mobile money services, with more launches in the first eleven months of 2010 than in the whole of 2009. However, there are still many developing countries without these services, plus we're seeing typically at least three services per country.”

[Juniper Research whitepaper]

Dr Windsor Holden of Juniper Research is interviewed in this week’s podcast. Click here to listen - or download every podcast automatically by connecting to our RSS feed or finding them via iTunes.
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