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Ofcom says mobile contracts should ditch inflation-related price rises

Ofcom says mobile contracts should ditch inflation-related price rises

UK telecoms regulator Ofcom wants to ban inflation-related rises in phone and broadband contracts. Instead, it says any potential mid-contract price rises should be set out in pounds and pence.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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Friday, August 8, 2014

I'm trying to end the purple reign of my HTC One

Mark Bridge writes:

The two-year mobile phone contract has almost become a standard, despite EU efforts to make it a worst-case scenario. I went into the Brighton branch of Carphone Warehouse today and was told I couldn't upgrade to a 12-month contract. Last year I could; now they would only offer me a 24-month deal. At least Vodafone still offer year-long contracts if you contact them directly. It's just that I'd expected a better deal if I went back to CPW.

This wasn't without irony, given that my beloved HTC One mobile phone - bought from Carphone Warehouse in Brighton just over a year ago - has recently become faulty. That's why I was enquiring about an upgrade. Camera pictures in relatively dark conditions are now tinted purple, which - some have claimed - is a heat-related defect caused by the Zoe feature on the HTC One's Ultrapixel camera. All I know is that it's a fault.

So, in the absence of an easy upgrade, I ask about the purple camera problem. Friendly CPW sales advisor Reece tells me I need to contact HTC. That's the deal, as far as he's concerned. Never mind the Sale of Goods Act covering products for up to six years, never mind the two-year guarantee offered by European Directive 1999/44/EC, never mind that phones are CLEARLY EXPECTED TO LAST FOR AT LEAST TWO YEARS BECAUSE THAT'S NOW THE MINIMUM TERM OF A CARPHONE WAREHOUSE CONTRACT. Apparently none of that's relevant.

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Anyway, I shall be writing to the retailer to remind them that the Sale of Goods Act requires products to be of satisfactory quality (which includes durability) and also requires products to be fit for purpose (which means I should expect the promised 'astounding low-light performance' of the HTC camera). And if your HTC One suffers the dreaded magenta/purple tint on its camera, I suggest you contact your retailer with a similar request.

Oh, and if you ARE a retailer, please make sure your staff are aware of the law. Not just your own returns policy.


You can read the second part of Mark's experience here.

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1 comments on article "I'm trying to end the purple reign of my HTC One"

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hamza

10/31/2015 11:14 PM

I have the same problem display my

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