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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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Wednesday, May 18, 2016

The Nokia brand is returning to mobile phones and tablets

Android-powered devices being produced by a new Finnish company

Former mobile phone manufacturer Nokia has signed a deal that’ll see a new Finnish company producing Nokia-branded mobile phones and tablets.

The new company – HMD global – is being granted an exclusive branding and intellectual property licence to create Nokia-branded mobile phones and tablets for the next ten years. This will apply worldwide with the exception of Japan. Nokia will receive royalty payments for the sale of these products.

HMD is also working with Microsoft to acquire the rights to use the Nokia brand on feature phones; this deal is expected to be finalised later in 2016.

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Over $500 million (around £343 million) is expected to be invested by HMD over the next three years to support the global marketing of its Nokia-branded devices, which will run on the Android operating system.

In a separate announcement, FIH Mobile Limited - a subsidiary of the Foxconn Technology Group (which is also known as Hon Hai Precision Industries) – has agreed to acquire Microsoft’s remaining feature phone business assets, including manufacturing, sales and distribution. HMD and Nokia have signed an agreement that’ll see them working with FIH to build a global business for Nokia-branded mobile phones and tablets. Microsoft will gain $350 million from the deal, with around 4,500 employees expected to be transferred (or offered the opportunity to join) either FIH or HMD. The development of Windows 10 Mobile and Lumia smart phones will not be affected.

Once the Microsoft deal is concluded, HMD will be led by Arto Nummela: a former Nokia employee who’s currently the head of Microsoft's global Feature Phones business and is also head of Microsoft's Mobile Devices business for Greater Asia, Middle East and Africa. President of HMD will be Florian Seiche, currently Senior Vice President for Europe Sales and Marketing at Microsoft Mobile. Nokia Technologies will have a seat on the Board of Directors of HMD.

Ramzi Haidamus, president of Nokia Technologies, said “Today marks the beginning of an exciting new chapter for the Nokia brand in an industry where Nokia remains a truly iconic name. Instead of Nokia returning to manufacturing mobile phones itself, HMD plans to produce mobile phones and tablets that can leverage and grow the value of the Nokia brand in global markets. Working with HMD and FIH will let us participate in one of the largest consumer electronics markets in the world while staying true to our licensing business model.”

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