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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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Friday, December 18, 2020

Whatever happened to all my tech?

Mark Bridge revisits his mobile technology reviews

Mark Bridge writes:

Over the past few years I’ve bought a fair amount of mobile technology. I’ve also been lucky enough to be given some. But times flies – nowhere faster than in the tech sector – and yesterday’s best-selling handset can quickly find itself at the bottom of the recycling bin.

I’ve been taking a look back at the devices I’ve written about during the past few years. Some are still faithful companions, others... well, let’s just say my faith was misplaced.

Kapture audio-recording wristband
Let’s start with the biggest disappointment: 2015’s Kapture wristband. Launched on Kickstarter in 2013, it arrived late with a trail of broken promises. It recorded sound into a ‘buffer’ that was constantly overwritten. If you heard something you wanted to keep, you pressed a button on the watch-like device and it saved the last 60 seconds of audio to your smartphone. Cool or what?

The reality was just-about-adequate recording quality, the need for watch-wearers to attach a device to both wrists, a patchy app and a reliance on Kapture’s cloud service. When Kapture quietly slipped off the internet a few years ago, my recording wristwatch stopped working.

Apple iPhone 6
“Would you like to borrow an iPhone 6 for a few days?” asked Three UK. I did. It was unremarkable. Not bad, just not as good for me as the Android-based HTC phone I was using at the time.

Nomad ChargeCard
Battery life may not be as glamorous or as headline-grabbing as other features but it’s an essential. So when Nomad asked me to try a couple of their robust ultra-portable charging cables, they received a very enthusiastic reply. I liked the idea of the ChargeKey cable on my keyring, although eventually the microUSB plug started wearing through my pockets, which isn’t so practical. However, the Carabiner version seems much better – so I bought one as a gift.

HTC One M7
Oh, I loved my HTC One. Great design, great functionality, great annoyance when the camera started playing up, great delight when they fixed it. I’m currently rocking a Huawei P20 Pro, which I’d like a whole lot more if it hadn’t just fallen off the company’s list of supported devices. There’s nothing wrong with my phone after two years – except a potential lack of security patches for the operating system.

Barclaycard bPay wristband
Another departed piece of tech, although this one’s largely evolved rather than died. bPay was effectively a tiny contactless debit card embedded in a wristband (or assorted other handy devices, such as key fobs). It worked in association with your phone for checking purchases and adding money to the account. When most payment cards weren’t NFC-enabled, bPay made contactless payment a simple add-on for anyone who wanted it. Today, with most debit and credit cards able to handle contactless payments – and contactless payment supported by all major mobile operating systems – bPay has very much become a victim of its own success.

Philips Voice Tracer DVT6000 recording machine
I love this. I was sent it to review by Philips and was allowed to keep it afterwards, which is something of a rarity. What an absolute delight. It’s designed as a voice recorder – some people would call it a ‘dictation machine’, although the sound quality is much better than that description suggests. I always use it for interviews, either as a main recorder or a backup, and I’ve even used the automatic timer function to record the Dawn Chorus. Still as good as new, six years on.






Mark Bridge is a freelance writer who continues to invest unwisely in new technology. You can find him on Twitter @markbridge.
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