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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Last week at The Fonecast: 24th June 2013

More of the same

Mark Bridge writes:

Another week, another couple of product announcements from Samsung. There appears to be no stopping them, despite a recent drop in the company’s share price.

This time it’s a couple of tablets – one of which runs both Android and Windows 8 – and a 20 megapixel camera that’s got a 4G-enabled Android device built in.

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Last week at The Fonecast: 17th June 2013

Making the network truly mobile

Mark Bridge writes:

The telecommunications industry was making plenty of headlines last week – but much of it wasn’t particularly upbeat.

The debate about privacy and security continued in the wake of allegations about US agents intercepting internet traffic. Meanwhile, Nokia prepared to make its last Symbian smartphones and Tradedoubler warned that mobile devices were having a negative effect on high-street consumer loyalty.

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How to shield from internet snooping

George Putic of voanews.com writes:

When news broke about U.S. government agencies collecting metadata about its citizens’ Internet and phone communications, many were surprised by its scope. The surveillance covered a vast number of Internet messages and phone calls. The government did not deny the action but pointed out that the collected data contained, not the substance of the communication, but the so-called metadata.

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Giving it all away

Paying with our privacy

Mark Bridge writes:

There’s been a lot of talk recently about PRISM, which may allow the US National Security Agency - and anyone they choose - to access some of our personal online information if it passes through the USA. It’s unclear exactly what (if anything) is being shared with whom… and given the nature of national security, we may never know.

However, alongside the possibility of governments seeing information we thought was secure, it’s also worth pointing out that we choose to share plenty of online information ourselves.

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6 things you need to know about mobile research, smartphone rumours and imaginary new products

Mark Bridge writes:

Where did it all go wrong?  When did the mainstream mobile industry start to slide away from innovation and into repetitive nonsense?  For a while I suspected the downloadable ringtone was to blame. Just days after hearing 'Barbie Girl' on the mobile phone of a man from Vodafone Value Added Services in the late 1990s, I'd downloaded a poptastic tune to my own Nokia 2110. Soon, the entire mobile world was focussed on 30-second instrumentals instead of technical innovation. It was the beginning of the end.

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Wednesday, February 8, 2012

New Cellebrite Point-of-Sale diagnostics tool helps retailers reduce mobile phone repair costs

CellebriteCellebrite, which produces devices that help retailers transfer customer information between mobile phones, has launched a new diagnostics tool. It takes advantage of the company’s Cellebrite Touch tablet to identify and resolve faults reported by customers. As a result, the number of phones sent to repair centres can be reduced.

Rather than issuing a loan or replacement phone and sending the suspected faulty unit to a repair centre - a process that costs an average $80 (£50), according to Cellebrite - the company’s diagnostic solution can identify the problem through a series of automated and interactive tests. If necessary, the phone can then be given a software upgrade without losing the user’s personal information.

Ron Serber, Co-CEO of Cellebrite, said “This new diagnostics tool meets a growing demand on an issue that regularly concerns our customers. It costs a significant amount of time and money to send a faulty phone from the high street store to the manufacturers repair centre for the identification and resolution of what is often a simple problem. Not only is this frustrating for the operator but also for the customer who can be left without a phone, or with a temporary device, for a considerable amount of time. But such problems can often be resolved within minutes in the store itself by the service agent diagnosing and fixing the problem at the POS. In this way, we are reducing the time and cost of fixing a mobile device off-site and dramatically improving the customer’s experience and overall satisfaction.”

We’re speaking to Dave Golding, Cellebrite’s Head of Cellular Sales for the Rest of the World, in our podcast feature on Friday. We spoke to him last year when the Cellebrite Touch was launched; click here for that podcast or download the MP3.
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Categories: Handsets and manufacturers, Retailing, NewsNumber of views: 25463

Tags: cellebrite

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