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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Reports about mobile phone calls cause an increase in blood pressure

Mark Bridge writes:

I was on the radio for a few minutes this morning. Nick Ferrari on LBC 97.3 FM was talking to me about a recent survey that noted a rise in blood pressure when people received calls on their mobile phones. As I waited to go on-air, a producer asked me what I thought. “Storm in a teacup”, I said. Well, it seemed better than “Makes my blood boil”.

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Device keeps internet on when power goes off

Michael Scaturro of voanews.com writes:

A team of Americans and Kenyans has developed a new Internet router - and it's creating buzz. That's because it is an affordable, reliable solution for people without consistent Internet access. It can run while plugged in or on battery power, jump between networks at will, and become a mobile hotspot for multiple devices. The team presented the device - called the Brck [pronounced Brick] - at the Re:publica tech conference in Berlin.

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Last week at The Fonecast: 13th May 2013

The rise of the machines

Mark Bridge writes:

Nokia has had a busy few days. First came the Asha 501, a ‘smartphone lite’ that introduced developers to a new version of the company’s Asha platform. This was followed by the Lumia 928, which is a Windows Phone 8 handset exclusive to Verizon Wireless in the USA. It’s quite like the Nokia 920, so we’re not missing out too much.

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Texting becomes a health tool in Kenya

Joe DeCapua of voanews.com writes:

Mobile phone use in Africa has spread far, wide and fast. By the end of last year, it was estimated that 70 percent of the population would have a mobile phone. Now, the International Federation of the Red Cross and Red Crescent Societies says it’s using the technology to save lives.

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Hear the lost voice of Alexander Graham Bell

Kate Woodsome of voanews.com writes:

When Alexander Graham Bell, the inventor of the telephone, died in 1922, the sound of his voice was lost to all but who knew him. Until now.

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Recent Podcasts

Thursday, February 24, 2011

Mobile phone usability and design: we talk to MobiWire and Doro at Mobile World Congress

Mark Bridge writes:

The mobile user interface seems to fall in and out of fashion. Nokia and Apple have both transformed the mobile UI in previous years… but still the challenge of creating the ‘perfect’ user interface design remains.

This focus on mobile usability is the main topic of today’s special podcast, which includes Chris Millington of Doro UK and Jérôme Nadel from MobiWire.

MobiWire, better known as mobile manufacturer Sagem Wireless until earlier this month, has a new direction as well as a new name. Jerome Nadel, who’s Executive Vice President of User Experience and Marketing at the company, discusses the company’s departure from mobile manufacturing and its move into ‘connected consumer electronics’. He goes on to explain how usability encourages usage (and therefore generates revenue) before describing MobiWire’s new ‘Surface’ Android user experience.

“The brilliance of Apple with ‘There’s an app for that’ is becoming passé because you don’t need to have all of these monolithic apps that you go to; the service that they provide should come to you”, he says.

In my conversation with Chris Millington, MD for Doro UK and Ireland, we talk about the features that make mobile phones better-suited to older customers.

“It’s not really about old people, it’s about providing solutions that they require as they age”, he says. “Design is something very important to this user group; they don’t want to be seen as special. They appreciate nice design.”

You can listen to the podcast by using the built-in audio player or by clicking here.

Discover every podcast automatically by connecting to our RSS feed or by downloading them via iTunes. You can also follow @thefonecast on Twitter or through Facebook... and you can subscribe to our free weekly newsletter by registering on our website using the ‘Register’ link in the top right-hand corner.
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