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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Reports about mobile phone calls cause an increase in blood pressure

Mark Bridge writes:

I was on the radio for a few minutes this morning. Nick Ferrari on LBC 97.3 FM was talking to me about a recent survey that noted a rise in blood pressure when people received calls on their mobile phones. As I waited to go on-air, a producer asked me what I thought. “Storm in a teacup”, I said. Well, it seemed better than “Makes my blood boil”.

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Device keeps internet on when power goes off

Michael Scaturro of voanews.com writes:

A team of Americans and Kenyans has developed a new Internet router - and it's creating buzz. That's because it is an affordable, reliable solution for people without consistent Internet access. It can run while plugged in or on battery power, jump between networks at will, and become a mobile hotspot for multiple devices. The team presented the device - called the Brck [pronounced Brick] - at the Re:publica tech conference in Berlin.

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Last week at The Fonecast: 13th May 2013

The rise of the machines

Mark Bridge writes:

Nokia has had a busy few days. First came the Asha 501, a ‘smartphone lite’ that introduced developers to a new version of the company’s Asha platform. This was followed by the Lumia 928, which is a Windows Phone 8 handset exclusive to Verizon Wireless in the USA. It’s quite like the Nokia 920, so we’re not missing out too much.

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Texting becomes a health tool in Kenya

Joe DeCapua of voanews.com writes:

Mobile phone use in Africa has spread far, wide and fast. By the end of last year, it was estimated that 70 percent of the population would have a mobile phone. Now, the International Federation of the Red Cross and Red Crescent Societies says it’s using the technology to save lives.

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Hear the lost voice of Alexander Graham Bell

Kate Woodsome of voanews.com writes:

When Alexander Graham Bell, the inventor of the telephone, died in 1922, the sound of his voice was lost to all but who knew him. Until now.

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Recent Podcasts

Tuesday, March 26, 2013

The Coupon's Tale

Podcast - 26th March 2013

Mobile has been called the new frontier in consumer loyalty.

But exactly how can mobile technology be used to improve the customer experience in high-street shops?

To learn more, we've joined the discussion panel for The Coupon's Tale. The group is moderated by Russell Buckley with contributions from Katie Lips, Coen van Breda, David Hueso, Troy Norcross and Priya Prakash.

Topics include:

  • What does loyalty mean from a business perspective?
  • Is the mobile phone an enabler or a disintermediator for consumer loyalty?
  • Do consumers understand the value of their loyalty?
  • Can coupons be used in long-term loyalty programmes?

The Coupon's Tale was arranged by Heroes of the Mobile Fringe and took place during Mobile World Congress 2013.

Our programmes can be received automatically every week by subscribing free via iTunes or by using our RSS feed. You can also listen to the programme on our website audio player or by downloading the mp3 file.

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Tags: voucher user interface podcast loyalty

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