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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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It was a good week for technology stories hitting the mainstream news, thanks to the apparent appearance of a Higgs boson, Sir Alan Sugar’s YouView online TV service and football goal-line technology.

Mobile-related news hasn’t been quite so big, although plenty of well-known names have turned up in the headlines. What’s also been turning up – rather more than usual – is the presence of WiFi.

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Adding a little extra to every mobile sale will make a big difference

Mark Bridge writes:

Is there any product that offers as much potential for additional sales as the mobile phone?

When I visit a coffee shop to buy a coffee, I’m often asked “would you like any pastries or muffins with that?”

On the one occasion that I bought a new car, I was offered the option of paying extra for different colours, for floor mats and for a fancy stereo. When you buy a DVD player or a games console, it’s pretty obvious you’ll be paying extra for entertainment.

Yet, when you consider the variety of add-ons available in the mobile industry, I’d say smartphones were in a league of their own.

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Yet by the end of the week there were fewer smiles in the mobile industry.

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Last week at The Fonecast: 11th June 2012

Vodafone and O2 team up to battle Everything Everywhere

Mark Bridge writes:

With just three working days for many people in the UK last week, you’d be forgiven for thinking nothing much would happen. However, you’d be wrong.

Telefónica UK and Vodafone UK announced plans to pool the basic parts of their network infrastructure in an expansion of their existing ‘Cornerstone’ partnership. It means that Vodafone and O2 will be using the same base stations for 2G, 3G and 4G service across the country. Responsibility is being split down the middle; Telefónica UK will take care of the east, while Vodafone UK will have the west. I imagine the dividing line running conveniently between the headquarters buildings in Slough and Newbury respectively.

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Saturday, September 2, 2023

Ofcom proposes new rules to protect UK customers from unexpected roaming costs

European roaming charges reinstated after Brexit

UK telecoms regulator Ofcom has proposed new rules that would ensure UK customers are told about any ‘roaming’ charges when using their mobile phones abroad.

EU rules had previously ensured UK customers could use their mobile phones in Europe for calls, messages and data without paying a premium. However, the UK’s exit from the European Union meant these laws no longer apply. As a result, a number of network operators have re-introduced 'roaming charges' when customers make or receive calls, send text messages or go online when abroad in Europe.

Although many network operators still send alerts to their customers when they start roaming, Ofcom’s research has found that 19% of holidaymakers are unaware they could face extra charges when using their mobiles abroad. It also discovered that 72% of customers who read a roaming alert modified their mobile usage as a result.

Ofcom’s new roaming rules would require all UK mobile companies to tell their customers when they start roaming, how much it will cost them and any action they can take to limit their spend. These would be personalised alerts with specific details about roaming charges and usage limits.

Cristina Luna-Esteban, Ofcom’s Director of Telecoms Consumer Protection, said “Millions of UK holidaymakers head abroad every year and want to stay connected on their travels. But without clear information from their provider, they could find themselves facing an unexpected bill for calling home or going online. These alerts would mean whichever mobile provider you’re with, you won’t be left in the dark about roaming charges and action you can take to manage your spending."

In addition, Ofcom wants networks to offer extra protection against ‘inadvertent roaming’, where a mobile device connects to a network in a different country even though the customer is not physically in that country.
Around one in seven UK mobile customers experience this, either when abroad or still in the UK. For example, 22% of customers in Northern Ireland inadvertently roamed onto networks in Ireland in the last year – and 2% of customers reported having connected connecting to French networks while on the English coast.

The Ofcom consultation will close on 28th September 2023, with a decision expected in early 2024. There’ll then be a six month implementation period.

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