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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

CES Unveiled at London: the future's looking pretty bright

Mark Bridge writes:

The 2012 International CES is expected to be the world’s largest consumer technology tradeshow. It runs from 10th to the 13th of January in Las Vegas next year and will contain technology from more than 2,700 companies spread over a record-breaking 1.8 million square feet of exhibition space.

Yesterday I saw a preview of what’s expected there – and all without leaving the UK. Instead I headed to a conference centre where the first-ever ‘CES Unveiled at London’ event took place.

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Last week at The Fonecast: 14th November 2011

Mark Bridge writes:

Flash is dead, HTML5 is the future. Okay, the next stage in the evolution of the mobile browser isn’t that clear – but a restructure at Adobe has pretty much marked the end of mobile Flash development.

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McAfee's top five tips for avoiding malicious mobile apps

Mark Bridge writes:

Mobile security - as I’ve said several times in the last few months - is becoming a hot topic. Although the number of mobile viruses and malicious applications is relatively small when compared with attacks on PCs, it’s on the increase.

Last week we talked to Eddy Willems, Security Evangelist at G Data, about the security risks facing smartphone users... and in the last 12 months we’ve also spoken to David Emm of Kaspersky Lab UK and Craig Heath from Franklin Heath about similar subjects.

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One day, every phone will be smart - and every tablet will be super

Mark Bridge writes:

We’ve previously talked on The Fonecast about ‘superphones’ - a relatively arbitrary description for high-end smartphones. Google described its Nexus One as a superphone when it was launched at the beginning of 2010 - although it’s also what Dr Who’s companion called her upgraded Nokia 3200 in 2005.

Now Strategy Analytics has a definition and a growth forecast.

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Mobile malware: 'criminals are experimenting at the moment'

Mark Bridge writes:

This week’s podcast feature takes a fresh look at security on mobile phones. I’ve been talking to Eddy Willems, Security Evangelist at G Data, about the challenges and solutions facing smartphone users. Both Eddy and his current employer have been active in digital security for a couple of decades, so there’s plenty of experience under their respective belts.

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Thursday, December 3, 2020

UK and Europe push for customer 'right to repair'

Top companies criticised for "dodging their environmental responsibilities"

The Environmental Audit Committee (EAC), one of the Parliamentary Select Committees in the UK House of Commons, has published a report on Electronic Waste and the Circular Economy. It says the UK is "lagging behind other nations in embedding a circular economy of use, reuse and recycle for small electronics".

Amazon and other major online retailers were criticised for not collecting or recycling electronics in the way 'bricks and mortar' businesses are obliged to. It's called on web-based marketplaces to collect and recycle products at no cost to the consumer.

In addition, the EAC says "Tech companies such as Apple have been found to glue and solder together internal components making any repair nearly impossible". It recommends that a 'right to repair' is enshrined in UK law, with VAT reduced for repair services.

The Rt Hon Philip Dunne MP, chair of the Environmental Audit Committee, said "For too long companies like Amazon and Apple have been dodging their environmental responsibilities for the products they sell. Too many devices sold and made by these companies have a limited, and sometimes decreasing, lifespan and end up in bins, eventually going to landfill or incineration. There is no chance of precious metals being retrieved, which could quickly become a huge problem as the rare and disappearing materials are crucial for renewable energy such as wind turbines, solar panels and electric car batteries. Repairing and recycling must become commonplace for electronics."

In a separate development, the European Parliament has voted to boost environmental sustainability by promoting reuse and repairs. It also wants consumers to have a 'right to repair', wants more support for the second-hand market and has reiterated its ongoing desire to see a universal charger system implemented by rechargeable devices. As well as promoting repair and recycling, it says consumers should be told the estimated lifespan of a product when they buy it.
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