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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

How mobile phone retailers must embrace technology to diagnose phone faults

Amir Lehr of Cellebrite writes:

Mobile phone faults pose a daily problem for mobile phone retailers. According to mobile diagnostics expert Cellebrite, 60 per cent of cases are software-related issues with the smartphone, and can be resolved within minutes.

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Last week at The Fonecast: 12th May 2014

Feelin’ groufie

Mark Bridge writes:

Last week a major retailer with a significant online presence announced plans to release its own-brand smartphone by the end of the year. No, not Amazon. This news came from Tesco.

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Smartphone innovation is slowing down, as Samsung struggles to differentiate

Lawrence Lundy of Frost & Sullivan writes:

While the Galaxy S5 is an evolutionary product, there is not enough in there to make people upgrade from the 4. It doesn't push the envelope in any real way; we are in a sort of stasis now when it comes to smartphone innovation.

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Welcome to the digitised city

M2M technology transforms parking in Pisa

Jürgen Hase of Deutsche Telekom writes:

The Smart City is on its way. All over the world more and more cities are connecting all areas of their infrastructure. Pisa in Tuscany, for example, aims to improve its traffic management with a machine-to-machine (M2M) solution and a Big Data service provided by Deutsche Telekom.

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Last week at The Fonecast: 31st March 2014

HTC goes One better

Mark Bridge writes:

“Hey, everybody, we’re releasing a new flagship smartphone that carries all the hopes of the company with it. If this sells well, we could be saved. If not, it could be disaster.”

“Great. What shall we call our new phone?”

“Oh, we’ll give it the same name as the previous model. That’ll be fine.”

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Recent Podcasts

Thursday, April 22, 2010

Virgin Media completes a major refinancing programme

Virgin Media, which offers a 'quad-play' combination of broadband, TV, fixed-line phone and mobile services in the UK, has completed a three-year refinancing programme. It says this has fundamentally changed the capital structure of its business, providing greater flexibility and scope for the use of any surplus future cash flow.

Over the past three years, Virgin Media has worked with its lenders to significantly change its debt mix from predominantly near-term bank debt to predominantly longer-term bond debt at attractive financing costs. During this period the company has issued $1 billion of convertible notes, £1.7 billion of senior unsecured notes and £1.5 billion of senior secured notes. It also successfully amended its senior credit facilities in October 2008 and again in October 2009 to improve repayment options and flexibility and today closed a new £1.9 billion bank facility.

Virgin Media says it now has a capital structure that will allow it greater focus on its operational plans and flexibility around the future use of cash flow, as well as driving top-line growth.

Eamonn O’Hare, Virgin Media’s chief financial officer, said, "Our focus has been to steer the business into a position where we have a long-term, fit-for-purpose capital structure that supports our ambitions. The completion of this process is a major achievement, particularly in light of the market conditions over much of the last three years. In order to overcome those issues in the credit markets, we have been innovative and proactive in our efforts to substantially reduce our refinancing risk."

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