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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

The mobile phone doorbell has been with us for five years, not five minutes

Mark Bridge writes:

The 'mobile doorbell'. What a clever idea. If someone rings your doorbell when you're out, it'll call your mobile phone and will let you talk via an intercom to the person at your front door. You can even protect yourself against burglars by pretending you're inside the house.

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This week at The Fonecast: 18th June 2011

Mark Bridge writes:

Sometimes it seems that everyone and everything is out to get you. Recently, Nokia's been in that position – but this week it looks as though RIM is taking over as the mobile industry's whipping-boy.

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Box Breaking in the UK

Mark Bridge writes:

In this week's podcast feature, Iain Graham has been taking a look at 'box breaking' in the UK. Box breaking can take a variety of forms but it generally involves buying a 'pay as you go' mobile phone at a price that's subsidised in part by a mobile network - and selling it at a higher price to someone who won't connect it to the original network. The package of phone and SIM card is effectively 'broken', with the SIM often sold separately.

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App discovery gets smarter

Mark Bridge writes:

I've written previously about the changes happening to mobile application stores. Last week I was talking to Todd Levy about the family-friendly application store he's planning to launch. He explained how BloomWorlds would be curated to provide trusted reviews that weren't skewed by the app developers themselves.

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Big Brother Camera Security app removed from Apple store after iPhone password survey published

Mark Bridge writes:

It may have been done with the best possible intentions, but developer Daniel Amitay has managed to upset a few people after releasing information gathered by his Big Brother Camera Security app.

The app helped iPhone users to protect themselves against thieves; not only did it lock the user's iPhone if left unattended, it would use the phone's camera to take a photo of anyone who tried unsuccessfully to unlock the device.

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Recent Podcasts

Monday, September 22, 2014

Phones 4u in administration: EE, Vodafone and Dixons Carphone all offer roles to retail staff

Dixons Carphone, EE and Vodafone have all offered roles to a number of staff affected by the closure of Phones 4u stores. Over 5,500 staff worked for the retailer when it went into administration last week.

Image

On Wednesday, Dixons Carphone agreed to offer roles to more than 800 staff working in the Phones 4u concessions within PC World and Currys stores.

This was followed by news that Vodafone UK had agreed to take on 140 of the Phones 4u stores together with of 887 jobs - and EE had agreed to acquire 58 Phones 4u stores, preserving 359 jobs. Both deals are subject to court approval today.

However, there have been 628 redundancies from the Phones 4u head office in Newcastle-under-Lyme, including a number of telesales staff. More than 400 head office employees are being retained by the administrators at the moment.


UPDATE: Court approval has been given for the Vodafone and EE deals, effectively securing the jobs of more than two thousand Phones 4u staff working in 198 stores and 160 concessions.

However, the administrators say it’s now necessary to close the remaining 362 stores, which means 1,697 staff employed at these locations will be made redundant. Another 720 have been kept on in the short term to help with the programme of closures.

Rob Hunt of PwC, who was appointed as one of the joint administrators, said “It is with much regret that we have today made the difficult decision to close a large number of stores. It is a very sad day for the staff working at those locations and our thoughts are with them. We will make every effort to help the affected staff, working with the Phones 4u HR team over the coming days to support employees.”

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