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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

The mobile phone doorbell has been with us for five years, not five minutes

Mark Bridge writes:

The 'mobile doorbell'. What a clever idea. If someone rings your doorbell when you're out, it'll call your mobile phone and will let you talk via an intercom to the person at your front door. You can even protect yourself against burglars by pretending you're inside the house.

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This week at The Fonecast: 18th June 2011

Mark Bridge writes:

Sometimes it seems that everyone and everything is out to get you. Recently, Nokia's been in that position – but this week it looks as though RIM is taking over as the mobile industry's whipping-boy.

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Box Breaking in the UK

Mark Bridge writes:

In this week's podcast feature, Iain Graham has been taking a look at 'box breaking' in the UK. Box breaking can take a variety of forms but it generally involves buying a 'pay as you go' mobile phone at a price that's subsidised in part by a mobile network - and selling it at a higher price to someone who won't connect it to the original network. The package of phone and SIM card is effectively 'broken', with the SIM often sold separately.

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App discovery gets smarter

Mark Bridge writes:

I've written previously about the changes happening to mobile application stores. Last week I was talking to Todd Levy about the family-friendly application store he's planning to launch. He explained how BloomWorlds would be curated to provide trusted reviews that weren't skewed by the app developers themselves.

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Big Brother Camera Security app removed from Apple store after iPhone password survey published

Mark Bridge writes:

It may have been done with the best possible intentions, but developer Daniel Amitay has managed to upset a few people after releasing information gathered by his Big Brother Camera Security app.

The app helped iPhone users to protect themselves against thieves; not only did it lock the user's iPhone if left unattended, it would use the phone's camera to take a photo of anyone who tried unsuccessfully to unlock the device.

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Recent Podcasts

Sunday, May 15, 2022

UK advertising watchdog says Tesco Mobile ads were offensive

The Advertising Standards Authority has investigated Tesco Mobile's recent ad campaign, ruling that a number of its advertisements were likely to cause "serious and widespread offence".

A series of newspaper ads, digital outdoor posters and a Twitter post were investigated after 52 complaints, with all but one ad having the complaints upheld.

Tesco Mobile was advertising its service in comparison to other networks, using the words "shiitake", "pistachio", and "fettucine" as a pun alternative to an expletive.

In its ruling, the ASA said it considered the words alluded to in the phrases "What a load of shiitake" and "They’re taking the pistachio" would be understood by many people - and were words "so likely to offend that they should not generally be used or alluded to in advertising, regardless of whether they were used in a tongue-in-cheek manner".

In addition to ruling that five of the ads breached the 'Harm and Offence' rule of the Committee of Advertising Practice, the ASA also noted that the outdoor and online ads were likely to be seen by children and therefore inappropriate for display.

As a result, the ads must not appear again in the versions that caused complaints to be upheld.
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Categories: Retailing, Networks and operators, NewsNumber of views: 20137

Tags: uk legal marketing tesco asa

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