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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Why the cloud will kill SMS text messages... eventually

Mark Bridge writes:

This week my lovely wife made a rare error in leaving her mobile phone behind when she left the house. Fortunately I was working at home, so I was able to answer her calls and relay her messages. But it got me thinking. What were the alternatives?

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This week at The Fonecast: 1st May 2011

Mark Bridge writes:

We've had another short working week here in the UK... although not necessarily if you're working in retail. The reason for that shortness was a combination of Easter Monday and the Royal Wedding – an event that was rumoured to have its own mobile phone jammer.

As well as having another short week, we've also had another week of financial figures.

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This week at The Fonecast: 23rd April 2011

Mark Bridge writes:

It’s Easter, but that’s not stopped the mobile phone industry from generating plenty of news stories.

Let’s start with partnerships. Deutsche Telekom and France Telecom - which already work together as Everything Everywhere in the UK – have now agreed to combine their procurement activities for customer equipment, network equipment, service platforms and IT infrastructure. Yes, even these two telecoms giants can save money with group buying!

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Exactly how boring is the Samsung Galaxy II S?

Mark Bridge writes:

In July last year I wrote about the 'geek porn' of unboxing being taken to a new level with celebrity unboxing (which sounds rather like a challenge from a reality TV show).

Sony Ericsson had persuaded Maria Sharapova to give her first impressions of the X10 Mini Pro. The end result was entertaining, if not insightful.

And now Samsung have added a new facet to the trend with 'extreme unboxing'.

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This week at The Fonecast: 16th April 2011

Mark Bridge writes:

We started this week with a story that grabbed plenty of attention. It was a report from Billmonitor.com that claimed we in the UK were wasting almost £5 billion every year by choosing the wrong mobile tariffs. Although I remained a little cynical about some of the detail, there's no doubt that many consumers could be better off if they switched tariff - or even network.

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Monday, September 22, 2014

Phones 4u in administration: EE, Vodafone and Dixons Carphone all offer roles to retail staff

Dixons Carphone, EE and Vodafone have all offered roles to a number of staff affected by the closure of Phones 4u stores. Over 5,500 staff worked for the retailer when it went into administration last week.

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On Wednesday, Dixons Carphone agreed to offer roles to more than 800 staff working in the Phones 4u concessions within PC World and Currys stores.

This was followed by news that Vodafone UK had agreed to take on 140 of the Phones 4u stores together with of 887 jobs - and EE had agreed to acquire 58 Phones 4u stores, preserving 359 jobs. Both deals are subject to court approval today.

However, there have been 628 redundancies from the Phones 4u head office in Newcastle-under-Lyme, including a number of telesales staff. More than 400 head office employees are being retained by the administrators at the moment.


UPDATE: Court approval has been given for the Vodafone and EE deals, effectively securing the jobs of more than two thousand Phones 4u staff working in 198 stores and 160 concessions.

However, the administrators say it’s now necessary to close the remaining 362 stores, which means 1,697 staff employed at these locations will be made redundant. Another 720 have been kept on in the short term to help with the programme of closures.

Rob Hunt of PwC, who was appointed as one of the joint administrators, said “It is with much regret that we have today made the difficult decision to close a large number of stores. It is a very sad day for the staff working at those locations and our thoughts are with them. We will make every effort to help the affected staff, working with the Phones 4u HR team over the coming days to support employees.”

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