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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Five top trends to look for at Mobile World Congress

Bluestreak Technology, a Canadian company that provides technology for delivering multimedia to various consumer devices, has listed the top 5 most important technology trends it expects to hear about at Mobile World Congress 2011.

2010 was a year of tremendous change in the technology industry...

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Mobile Phone Recycling Comparison Site announces iPod, Gold and Music CD recycling

Mobile phone recycling has become increasingly mainstream, with many millions of people in the UK handing in their old mobile phones and electrical gadgets for cash. It's a growth industry that's seen more and more companies and websites offering cash bonuses to customers selling mobile phones.

Advertising feature

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How to deal in mobile phone contracts without selling the phones

Adam Taylor writes:

The mobile phone industry is an attractive proposition. Over 90% of the UK population has a mobile, and the seemingly non-stop developments in mobile technology are doing a great job in satisfying the UK’s thirst for anything that provides a quicker, more efficient (or in some cases, more fun) way of doing things. With such a demand, naturally supply tends to follow.

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This week at The Fonecast: 30th January 2011

Mark Bridge writes:

Sorry, but I find it hard to get excited by financial results. Actually that's not strictly true. I find it hard to get excited by financial results that aren't unexpected.

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The Sony PlayStation Phone is not what you think it is

Mark Bridge writes:

I just wanted to have a few words about the Sony PlayStation Phone. I know I’ve been wrong about things in the past – and I have little doubt I’ll be wrong again – but I’d like to suggest a lot of people have been looking in the wrong place.

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Recent Podcasts

Friday, June 22, 2012

Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

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It's a wide-ranging conversation, covering everything from jailbreaking and unlocking to the forthcoming Microsoft Surface device.

You can listen to the programme on our website audio player, via iTunes, by using our RSS feed or by downloading the MP3 or OGG audio files directly. Alternatively, install the Android, iOS or webOS Stitcher Radio app and stream the podcast straight to your mobile phone.


Discover the latest mobile industry headlines as they happen by following us on Twitter, via RSS or on our Facebook page. If you prefer updates by email, please sign up for our free weekly newsletter using the Register link in the top right-hand corner of our website.

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