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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Synchronising Microsoft Outlook with an Android phone

Mark Bridge writes:

I've previously talked about my Google Nexus S and the challenges of synchronising it with Microsoft Outlook. Well, more like the problem of finding anything that'll do the job.

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24 hours with the Google Nexus S: part two

Mark Bridge writes:

So there I was with my Nexus S, a cup of tea and the challenge of synchronising calendar, contacts, tasks and notes from Microsoft Outlook. I’d found Syncdroid.net and its list of suggestions… and then an email arrived on my phone from the ‘Android Team’

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24 hours with the Google Nexus S: part one

Mark Bridge writes:

So, I’ve just upgraded to the Google Nexus S. The Samsung i9020. That was pretty easy. The local branch of Carphone Warehouse had one in stock.

It’s my first Android phone. In fact, it’s my first upgrade for a few years.

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Sponsor The Fonecast at the GSMA Mobile World Congress

Mobile World Congress is the mobile industry event of the year. It takes place in Barcelona from 14th February this year – and The Fonecast will be heading there to listen to the keynote speeches, attend the briefings and interview many of the visitors.

 

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Podcast predictions for 2011

Mark Bridge writes:

Every year since we started podcasting in 2006, we've used our last regular show of the year to make some predictions for the following 12 months.

This year's podcast on 22nd December was no exception.

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Dixons Carphone plc plans to cut 800 retail jobs

Tech retailer Dixons Carphone plc - the company behind the Currys PC World and Carphone Warehouse brands in the UK - has announced plans to 'streamline' its store management, with up to 800 jobs expected to be cut across shops in the UK and Ireland. It says the new in-store management structure will improve the experience for shoppers.

Dixons Carphone plans to remove the Retail Manager, Assistant Manager and Team Leader roles, whilst introducing new Sales Manager, Customer Experience Manager and Operational Excellence Manager roles. Stores without a Business Hub will also lose their Business Advisors.

The changes would result in an overall reduction of 800 roles, although Dixons Carphone says there'll be opportunities for colleagues to join the team behind its video-based ShopLive shopping service.

Mark Allsop, Chief Operating Officer at Dixons Carphone, said “We remain committed to our stores as part of an omnichannel future, where we offer the best of online and stores to our customers. As part of this we want to empower our store leadership teams, create a flatter management structure and make it easy for our customers to shop with us, however they choose. This proposal will ensure in-store roles are focused on giving a seamless customer experience and exceptional service across all our customer channels, whether online or in-store. Sadly, this proposal means we have now entered into consultation with some of our store colleagues. This was not an easy decision and we’ll do everything possible to look after those colleagues we can’t find new roles for, financially and otherwise.”

Around 24,000 people currently work for Dixons Carphone in the UK and Ireland. Earlier this year the company announced plans to close its 531 stand-alone Carphone Warehouse stores, with around 2,900 redundancies anticipated at the time.
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