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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Last week at The Fonecast: 17th February 2014

Love is in the air

Mark Bridge writes:

Mobile World Congress is just a week away, with lovers of mobile technology preparing to be wooed by manufacturers, networks and developers. But if MWC is like St Valentine’s Day, then LG has been behaving rather like the world’s worst boyfriend.

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Last week at The Fonecast: 10th February 2014

New deals and old problems

Mark Bridge writes:

Mobile phones have been hitting the mainstream news over the past few days. There was Channel 4’s report about data on second-hand phones not being properly deleted before the handsets were re-sold, there was the latest round of the Smart UK Project and there was Tim Muffett’s story about the mobile-enabled high street on BBC Breakfast this morning.

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Last week at The Fonecast: 3rd February 2014

Patently obvious

Mark Bridge writes:

Patents were a very popular topic of conversation last week. Google sold its Motorola Mobility smartphone business to Lenovo but hung on to most of the patents. Does this mean the patents were the most valuable part of the business? Well, when you look at the difference between the original purchase price and the sale price, it seems a reasonable conclusion.

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A grumpy not-so-old man looks at his mobile phone bill

Mark Bridge writes:

Sometimes I worry that I’m turning into a grumpy old man. That I’ll follow the path of Rick Wakeman and become better known for my views on body piercing than for playing ‘The Six Wives of Henry VIII’ on eleven keyboards simultaneously.

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Turn your radio on

FM radio activated for BlackBerry Z30, BlackBerry Q10 and BlackBerry Q5 users

Mark Bridge writes:

There was great news for some BlackBerry owners this week. The new 10.2.1 update to the BlackBerry 10 OS was released, offering a new incoming call screen, SMS and email groups, more options for locking and unlocking, extra battery usage information, enterprise features and - for customers with a BlackBerry Z30, BlackBerry Q10 or BlackBerry Q5 smartphone - an FM radio.

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Recent Podcasts

Monday, September 22, 2014

Phones 4u in administration: EE, Vodafone and Dixons Carphone all offer roles to retail staff

Dixons Carphone, EE and Vodafone have all offered roles to a number of staff affected by the closure of Phones 4u stores. Over 5,500 staff worked for the retailer when it went into administration last week.

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On Wednesday, Dixons Carphone agreed to offer roles to more than 800 staff working in the Phones 4u concessions within PC World and Currys stores.

This was followed by news that Vodafone UK had agreed to take on 140 of the Phones 4u stores together with of 887 jobs - and EE had agreed to acquire 58 Phones 4u stores, preserving 359 jobs. Both deals are subject to court approval today.

However, there have been 628 redundancies from the Phones 4u head office in Newcastle-under-Lyme, including a number of telesales staff. More than 400 head office employees are being retained by the administrators at the moment.


UPDATE: Court approval has been given for the Vodafone and EE deals, effectively securing the jobs of more than two thousand Phones 4u staff working in 198 stores and 160 concessions.

However, the administrators say it’s now necessary to close the remaining 362 stores, which means 1,697 staff employed at these locations will be made redundant. Another 720 have been kept on in the short term to help with the programme of closures.

Rob Hunt of PwC, who was appointed as one of the joint administrators, said “It is with much regret that we have today made the difficult decision to close a large number of stores. It is a very sad day for the staff working at those locations and our thoughts are with them. We will make every effort to help the affected staff, working with the Phones 4u HR team over the coming days to support employees.”

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