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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

You can’t stop the news when it goes mobile

Mark Bridge writes:

A couple of weeks ago I was wandering through London, wondering whether mobile streaming could erode personal privacy… and whether anyone cared.

But there’s a positive site to the immediacy of streaming, as Bambuser reminded me today.

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Mobile phones give you wings

Mark Bridge writes:

James's recent trip down memory lane reminded me of a moment in 1998 when a major mobile phone manufacturer promised phones that 'gave you wings'. No, not Red Bull. No, not Red Bull Racing partner LG. It was Motorola.

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A time before Android

James Rosewell writes:

Whilst flicking through my drawer full of old handsets I thought back to a time when Apple produced a new MP3 player, newspaper editors didn't know what a smart phone was, and Android was only a press release. A quick flick through YouTube threw up the following interview with Microsoft's Steve Balmer offering his thoughts.

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SAP, HP and Oracle: a simple view of what's happened recently

Mark Bridge writes:

This sequence of recent events involving SAP, HP and Oracle – although unconnected – seemed deserving of a simple diagram.

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Why I don't care about the Google Nexus S

Mark Bridge writes:

The Google Nexus S. Search for it online and you’ll find over a million web pages talking about it.

But I don’t care about the Google Nexus S. Or the Nexus Two or the Samsung i9020 or whatever else you call it. Quite frankly, it’s not any use to me. My current rapidly-aging HTC TyTn II has more features than the Nexus S.

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Thursday, April 28, 2022

Apple launches self-service repairs in the USA

DIY iPhone repairers can now order official spares

Apple has launched 'Self Service Repair' in the USA, enabling consumers to obtain repair manuals, Apple parts and tools from an officially-licensed online Repair Store. The service will be expanded into additional countries, starting with Europe, later this year.

Initially the new Apple Self Service Repair Store will contain more than 200 individual parts and tools to help its customers repair the display, battery, camera and other key elements of the iPhone 12, iPhone 13 lineups and iPhone SE v3. Some Mac computers are due to be added to the list.

Apple says the parts on sale are the same items at the same price as those available to its authorised repairers. Certain tools will also be available to rent for one-off repairs. The company notes that its repair store is for "customers who are experienced with the complexities of repairing electronic devices", pointing out that "for the vast majority of customers who do not have experience repairing electronic devices, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair".

The new comes a couple of weeks after the European Parliament voted to adopt the European Commission's 'Right to Repair' proposal, making it one of the EU's key initiatives for 2022. If it becomes law, manufacturers would be required to produce products that are easier to fix by consumers and third-party repairers. Both the EU and the UK introduced laws in 2021 that oblige manufacturers or importers to make essential parts available to professional repairers for up to ten years after the last unit of a specific model has been sold.
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Categories: Handsets and manufacturers, NewsNumber of views: 20738

Tags: usa apple repair

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