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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

When it comes to mobile network coverage, the customer isn't always right

Mark Bridge writes:

The adage that “the customer is always right” has apparently been disproved by a recent survey of mobile phone users.

Mobile News reports that virtual networks Virgin Mobile and Tesco Mobile outperformed their network partners in a recent customer satisfaction survey carried out by research firm YouGov for price comparison website uSwitch.

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Catherine Zeta-Jones and the security of touchscreen passwords

Mark Bridge writes:

I knew I’d seen it before. Towards the end of last week I read about a study from the Department of Computer and Information Science at the University of Pennsylvania that said it was pretty easy to identify passwords from smudges on touchscreen mobile phones.

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Unlimited Internet means just 1GB at O2

James Rosewell writes:

Yesterday I received the following text message from O2: “You’ve gone over your data allowance on your mobile. You need to cut down or get a bigger Bolt On to keep using the internet.” I thought this was strange as I’ve an unlimited data bolt on applied to my O2 UK contract so I decided to telephone O2 customer services to find out a little bit more. Here’s what happened.

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Carnival of the Mobilists #235

This week's Carnival of the Mobilists – the best mobile blogging (and podcasting!) of the last seven days – is online at Tam Hanna's new TamsBada site. As always, you'll find a wide variety of mobile-related subjects and discussions.

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I want to live in a world... where mobile tariffs are easy to compare

Mark Bridge writes:

Supermarkets. You either love ‘em or hate ‘em. Actually, that’s not true. Most of us seem to be happy enough with a half-price bottle of wine but less convinced about globalisation and supplier relationships.

But none of that’s bothering me today. Instead, I’m troubled – as I have been for several months – by the TV commercial for Tesco’s prepay mobile phone tariff.

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Recent Podcasts

Samsung launches flagship Galaxy S21 Ultra smartphone

Samsung has released its new Galaxy S21 Ultra smartphone, describing it as “the ultimate smartphone experience, designed to be epic in every way”. The S21 Ultra is the largest member of the Galaxy S21 series, which also includes the regular S21 and the S21+. It’s also the first Galaxy ‘S series’ device that’s compatible with the company’s touchscreen S Pen stylus.

On the front of the device is a 6.8-inch Dynamic AMOLED 2X display protected with toughened Corning Gorilla Glass Victus. The screen offers a refresh rate of up to 120Hz for smooth movement, a peak brightness level of 1,500nits (25% brighter than the Galaxy S20) and Quad HD+ quality.

A quad rear camera of ultra-wide, wide and ‘dual tele’ lenses features a 108 megapixel sensor and the ability to shoot video in 4K at 60fps. The ‘dual tele’ lenses offer a 3x optiocal and 10x optical zoom, combining into the 100x ‘Space Zoom’ feature. In addition, there’s improved Night Mode photography.

Connectivity options include support for Wi-Fi 6E and 5G. It runs Android 11 on a 64-bit Qualcomm Octa-Core processor and is available in versions with up to 16GB RAM and 512GB of internal storage.

TM Roh, the President and Head of the Samsung Electronics Mobile Communications Business, said “Galaxy S21 Ultra is another example of how Samsung is driving meaningful innovation forward to give people personalized experiences that enrich their lives and empower them to express who they are. Given how indispensable technology has been to our lives during these times, we wanted to take another leap forward and push the boundaries of what a smartphone can do.”

Reviews have generally been favourable: Matthew Miller of ZDNet said “I don't know how I am going to resist ordering my own in the next week”, Matt Swider of TechRadar said “It wowed us with a huge screen, five cameras and the best zoom on any readily available Android phone”, Jay McGregor wrote on Forbes “After I type the final full stop in this review, I plan to use Samsung’s Galaxy S21 Ultra as my main phone” and Chris Hall of Pocket-lint said “It might take a little tinkering to get One UI software running at its best, but with a magnificent display, comprehensive cameras, and loads of power, there's very little that the S21 Ultra doesn't deliver”.




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