Mobile billing company mBlox has published survey results that show mobile phone banking is more popular than visiting a local branch or telephone banking via call centres.
37% of UK mobile phone customers are currently using mobile banking, while 25% of US mobile users have adopted mobile banking services.
When asked which banking method they preferred, mobile banking was rated above telephone banking by users in the USA and the UK. Only 2% of respondents in the US and 3% in the UK chose branch banking as their preferred method.