Three UK has suspended its distributors and dealers from performing consumer upgrades.
It says it’s reviewing its upgrade practice because of concerns about the quality of service.
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Ofcom has published some updated research on mobile not-spots, the areas in the UK where mobile coverage is poor or unavailable.
It's found that the coverage checkers provided by mobile networks are based on data that is 'reasonably accurate' for outdoor predictions, noting that the checkers are freely provided online and in-store.
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LG Electronics has started rolling out 'remote customer care services' worldwide.
This will enable the company to diagnose software problems and upgrade firmware for mobile phones 'over the air'. The service has been available in South Korea since May.
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In this week's podcast we’re talking about smartphone sales from Nokia and Apple, redundancies at RIM, the closure of Google Labs, gesture recognition technology, customer service research and the growth (or not) of mobile payments.
You can download the show from iTunes or listen to the podcast by using the audio player on our website. There's an RSS feed for the MP3 version of the podcast as well.
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This week we start with contrasting quarterly results from Apple and Nokia before talking about Google Labs, a new London taxi app, gesture recognition technology, mobile payments and some customer service research.
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