Ofcom has announced details of a ‘white space’ wireless technology trial with Google and London Zoo.
White space technology takes advantage of the unused gaps in radio spectrum that has been allocated for TV transmissions. Its power and frequency gives it a greater range than Bluetooth and WiFi connections.
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Ofcom has fined Three UK £250,000 for failing to comply with its rules on handling customer complaints.
The communications regulator found Three had closed some complaints without ensuring they were fully resolved and had failed to log other customer calls as complaints. As a result, Three hadn’t made these customers aware of their right to independent dispute resolution.
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Podcast - 8th October 2014
We begin this week's podcast with stories that go beyond the mobile industry, as HP plans to split into two companies and eBay prepares to separate itself from PayPal.
We're also talking about the Microsoft/Samsung legal case, a new Tesco tablet, BT's updated text relay service, a new way to avoid buying a stolen iPhone... and #Hairgate.
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BT has launched a new ‘text relay’ service that’s designed to facilitate telephone conversations for customers with hearing or speech impairments.
It’s the result of an Ofcom mandate to improve the previous text relay service.
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UK communications regulator Ofcom says Ed Richards, its Chief Executive, will be leaving at the end of December 2014.
He joined the Ofcom board in March 2003 and became Chief Executive in October 2006.
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