Ofcom has fined Three UK £250,000 for failing to comply with its rules on handling customer complaints.
The communications regulator found Three had closed some complaints without ensuring they were fully resolved and had failed to log other customer calls as complaints. As a result, Three hadn’t made these customers aware of their right to independent dispute resolution.
Article rating: No rating
Podcast - 8th October 2014
We begin this week's podcast with stories that go beyond the mobile industry, as HP plans to split into two companies and eBay prepares to separate itself from PayPal.
We're also talking about the Microsoft/Samsung legal case, a new Tesco tablet, BT's updated text relay service, a new way to avoid buying a stolen iPhone... and #Hairgate.
Article rating: No rating
BT has launched a new ‘text relay’ service that’s designed to facilitate telephone conversations for customers with hearing or speech impairments.
It’s the result of an Ofcom mandate to improve the previous text relay service.
Article rating: No rating
UK communications regulator Ofcom says Ed Richards, its Chief Executive, will be leaving at the end of December 2014.
He joined the Ofcom board in March 2003 and became Chief Executive in October 2006.
Article rating: No rating
UK communications regulator Ofcom is working with fixed-line and mobile network operators to inform consumers about forthcoming changes to telephone call charges.
Calls from UK mobile phones to 0800 and 0808 ‘free phone’ telephone numbers will be free to all customers from next summer. In addition, call rates to other numbers that begin with 08, 09 and 118 will be clarified for fixed-line and mobile customers.
Article rating: No rating