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New 'text relay' telephone service launches for customers with hearing or speech impairments

New 'text relay' telephone service launches for customers with hearing or speech impairments

BT has launched a new ‘text relay’ service that’s designed to facilitate telephone conversations for customers with hearing or speech impairments.

It’s the result of an Ofcom mandate to improve the previous text relay service.

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Ed Richards to leave Ofcom at the end of the year

Ed Richards to leave Ofcom at the end of the year

UK communications regulator Ofcom says Ed Richards, its Chief Executive, will be leaving at the end of December 2014.

He joined the Ofcom board in March 2003 and became Chief Executive in October 2006.

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Mobile and landline companies to work with Ofcom on 'UK Calling' campaign about 08, 09 and 118 calls

UK communications regulator Ofcom is working with fixed-line and mobile network operators to inform consumers about forthcoming changes to telephone call charges.

Calls from UK mobile phones to 0800 and 0808 ‘free phone’ telephone numbers will be free to all customers from next summer. In addition, call rates to other numbers that begin with 08, 09 and 118 will be clarified for fixed-line and mobile customers.

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UK mobile phone call quality research by Ofcom puts EE in first place

UK mobile phone call quality research by Ofcom puts EE in first place

Ofcom has published research on mobile phone call quality from the ‘big four’ UK network operators.

It’s used data from mobile analytics specialist RootMetrics to better understand consumers’ experience of making phone calls on the EE, O2, Three and Vodafone networks.

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Ofcom cuts back on its plans to increase UK mobile spectrum fees

Ofcom has scaled back its plans to increase the licence fees paid by UK mobile networks for the 900MHz and 1800MHz spectrum bands initially used for 2G and 3G services.

It previously proposed increasing overall charges paid by the ‘big four’ mobile network operators from £39.7 million for the 1800MHz spectrum up to £170.4 million.

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