News Articles

Ofcom publishes a guide to help UK consumers unlock their mobile phones

UK communications regulator Ofcom has published an online guide to help customers unlock their mobile phones.

Mobile network operators may electronically ‘lock’ mobile phones to their network when customers buy the phone. It’s necessary to unlock these phones before they can be used with a different network provider... and this is sometimes chargeable.

Author: The Fonecast
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Registering for the UK Telephone Preference Service cuts unwanted phone calls by about a third, says Ofcom

New research published by UK communications regulator Ofcom shows that signing up to the Telephone Preference Service reduces the number of unsolicited ‘live’ marketing or sales calls by around a third.

Organisations are legally required to ensure they don’t call numbers registered on the TPS unless they have the consumer’s consent to contact them.

Author: The Fonecast
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BT wins Supreme Court ruling about mobile network charges for 08 numbers

BT has won a Supreme Court ruling that could see it reclaiming millions of pounds from UK mobile network operators.

The case dates back to 2009, when BT announced new termination rates for telephone numbers that began with 08. These rates varied depending on the amount that the originating network charged the caller.

Author: The Fonecast
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Talking about smartwatches, smartphones, roaming charges and customer complaints

Podcast - 2nd July 2014

In this week's podcast we talk about two of the big announcements from Google I/O: a new version of Android and the retail launch of smartwatches powered by 'Android Wear'.

We also talk about Android-based smartphones from Nokia and Blackphone, network complaints in the UK, a reduction in European roaming charges and mobile ticketing.

Author: The Fonecast
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EE tops Ofcom's mobile phone complaint list

Ofcom has published the volume of complaints made against mobile phone network operators, fixed-line phone providers, broadband companies and pay TV services between January and March 2014.

It’s the regulator’s thirteenth quarterly report of complaint data.

Author: The Fonecast
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