Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

RSS
123

Opinion Articles

ExclusiveLast week at The Fonecast: 30th January 2012

Mark Bridge writes:

If you want a big money story from the last few days, you want Apple. The company announced its highest quarterly revenue ever, hitting $46.33 billion (£29.66 billion) with record quarterly profits of $13.06 billion. That’s probably enough money to buy the moon, assuming Newt Gingrich is prepared to sell it – or, in the real world, is one of the biggest quarterly profits ever.

ExclusiveThe two-tier mobile internet: a different perspective

Mark Bridge writes:

If I start talking about a ‘tiered internet’ with a differing quality of service depending on the amount a customer pays, you’d probably start thinking about the topic of net neutrality. Yet Orange has plans to treat some of its mobile web traffic differently... and it’s being seen by many as a positive step.

ExclusiveLast week at The Fonecast: 23rd January 2012

Mark Bridge writes:

We’re starting the week with breaking (but not entirely unexpected) news that RIM has a new CEO. Just one, not two. We’ll be talking much more about him in Wednesday’s podcast. In fact, RIM’s announcement concludes a week that’s been packed with big names - and big money as well.

ExclusiveIt's the wrong song

Mark Bridge writes:

“T’ain’t what you do (it’s the way that you do it)”

So sang Ella Fitzgerald, Bananarama and the Fun Boy Three - although sadly not on the same recording. But that message is no longer being followed by many companies. Instead, the new mantra seems to be the other way round. And I think that’s a good thing.

ExclusiveCarnival of the Mobilists #257

Last week’s Carnival of the Mobilists was hosted here at TheFonecast.com... and this week the Carnival has travelled to the blog of mobile interaction designer Steven Hoober.

As always, it contains the web’s best writing on mobile and wireless - and this week’s contributors include our own James Rosewell.

RSS
First4748495052545556Last

Recent Podcasts

Ofcom publishes customer satisfaction figures for UK mobile networks
News

Ofcom publishes customer satisfaction figures for UK mobile networks

Mark

Tesco Mobile rated top for mobile satisfaction in 2019

Share:

Print

Rate article:

No rating
Rate this article:
No rating
Ofcom, the UK's communications regulator, has published last year's customer satisfaction ratings for mobile networks.

Its annual report is based on a number of measures for the 12-month period until January 2020, including customer complaints received, perceived value for money and overall customer satisfaction.

The average satisfaction with overall mobile service was 93%, with just eight percentage points separating the top-rated (Tesco Mobile; 97%) and bottom-rated (Virgin Mobile; 89%) companies.

Average satisfaction with reception or signal strength was 85%, with Tesco Mobile ranked top at 92%. Tesco uses O2 to host its virtual mobile network, yet O2 was only rated at 85% by its customers.

Customer satisfaction for UK mobile companies 2019

Customer satisfaction for UK mobile companies 2019



Overall, only 3% of UK mobile customers said they had a reason to complain (down by one percentage point from 2018).

The report also analysed fixed-line telecoms and broadband suppliers.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Follow thefonecast.com

Archive Calendar

«November 2026»
MonTueWedThuFriSatSun
2627282930311
2345678
9101112131415
16171819202122
23242526272829
30123456

Archive