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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, November 27, 2011

Last week at The Fonecast: 28th November 2011

Mark Bridge writes:

The really big news last week wasn’t good: 17,000 jobs worldwide are being lost at Nokia Siemens Networks (which, incidentally, is a separate company from both Nokia and Siemens). That’s not far short of a quarter of the total workforce. The company is going to focus on mobile network infrastructure and services, with a particular emphasis on mobile broadband, and is likely to sell off other parts of the business.

To an extent, the rest of the week’s headlines pale into insignificance – particularly with the Thanksgiving Day holiday in the USA reducing the amount of newsworthy activity – but there’s still been plenty happening here in the UK.

Ofcom’s had a busy few days, warning fixed-line and mobile internet service providers to clarify the ways they manage their internet traffic. It also published customer service satisfaction levels for mobile and fixed-line communications providers, although little had changed in the mobile arena since Ofcom’s figures from earlier this year.

On the subjects of customer satisfaction and mobile internet services, a new survey from UK comparison website Broadband Genie found that most users are unhappy with the speed of their mobile broadband connection. I can’t imagine many complained it was too fast.

Once again, mobile payments were in the news. International coffee shop Starbucks plans to bring its iPhone mobile payment app to the UK in January, enabling customers with a Starbucks pre-paid card to pay for items by using an on-screen barcode. Meanwhile Telefónica and RIM have announced a mobile wallet trial using NFC-equipped BlackBerry devices in Spain.

Product news included luxury mobile phone brand Vertu launching its first touchscreen handset – running Symbian – and LG confirming there’d be a new Prada phone next year. (You may remember the original Prada phone in 2007 was announced as the world’s first touchscreen handset. How times have changed). Aiming for a completely different market, Sony revealed its forthcoming PlayStation Vita gaming device would be supplied with a Vodafone SIM card in the UK when it launches next February.

Finally, if you’re looking for a single news story that combines many of the separate topics we’ve covered in the last seven days – including mobile networks, product innovation and data charges – with the added bonus of a wet nose, you can’t do better than looking at dog tracking company Retrieva.

The UK-based business, which produces dog collars with built-in GPS tracking, has announced a deal with specialist virtual mobile network Podsystem. This’ll make it easier for Retrieva to sell its products to a much wider market, with consumers enjoying simpler charges and better coverage... and they’ll be able to let their dogs roam across Europe. Quite literally.

Start your week with a reminder of the latest headlines. Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you our weekly news summary by email.
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Recent Podcasts

Operating Systems: a new set of Davids emerge to challenge the incumbent Goliaths

Podcast - 22nd July 2013

This panel discussion about new mobile operating systems was recorded at Mobile Monday London on 15th July 2013.

It's chaired by Geoff Blaber of CCS Insight with contributions from the GSMA's Alex Sinclair, David Wood of Delta Wisdom (and formerly of Symbian), Andreas Constantinou from Vision Mobile, Victor Palau of Canonical and Christian Heilmann from Mozilla Corporation.

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Nokia, Microsoft, BlackBerry, Telefonica and much more... all in this week's podcast

Podcast - 17th July 2013

There's big news from big names this week as Nokia announces a new smartphone, Microsoft announces a new structure and Research In Motion announces a new name.

We also talk about O2 UK's backhaul deal, Apple's eBook court case, a complaint about advertising and plenty more as well.

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A security scare, a new mobile payment service, some quarterly results and loads of money

Podcast - 10th July 2013

We start this week's podcast by talking about an Android security risk - before moving on to new 4G services from EE, a drop in Nook tablet prices and a couple of quarterly results that disappointed the stock market.

In addition we discuss insurance complaints, Bluetooth Smart technology, a new multi-million investment in Shazam and some research about the future of apps.

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Will mobile data kill SMS, does all-IP mean less security - and what's the future for mobile networks?

Podcast - 5th July 2013

Robin Kent, operations director at Adax Europe, talks to Mark Bridge about some of the challenges facing mobile network operators as data usage increases.

They discuss how networks can differentiate their services, how can they monetise the app phenomenon, whether mobile data will kill voice and SMS... and the privacy concerns that arise around all-IP communication.

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New mobile products from Sony, Firefox and Sainsbury's

Podcast - 3rd July 2013

In our podcast this week we're discussing the new SmartWatch from Sony, talking about Firefox OS smartphones and contemplating Vodafone's partnership with Sainsbury's.

We're also looking at complaint figures, roaming charges, pay as you go pricing, joint ventures, BlackBerry's recent results and the future of Windows Phone.

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