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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, January 14, 2011

This week at The Fonecast: 15th January 2011

Mark Bridge writes:

It's been a funny old week. With the International CES behind us and Mobile World Congress less than a month away, you’d be forgiven for thinking there wouldn’t be much big news until the world’s mobile mavens start arriving in Barcelona.

In fact, you’d be partially correct… but that doesn’t account for what insurance companies like to call ‘acts of God’. Disasters and the like.

One such disaster – at least in a PR sense – befell T-Mobile UK, which decided to align its fair usage policy for data use. Customers who’d previously had up to 3GB of monthly data on their tariffs were being ‘aligned’ down to 500MB. Understandably, some people weren’t happy with T-Mobile’s plans. After a couple of days, T-Mobile changed its mind and said the new FUP (as the fair usage policy was often abbreviated) wouldn’t apply to existing customers. That’s probably removed the risk of legal action and mass-migration, although it all looks rather like a different kind of F-UP. If you know what we mean.

On the subject of data, our most-recent podcast included an interview with Robin Kent, director of operations at Adax Europe, who talked about the challenges facing mobile networks. He reckoned we’d be hearing a lot more about data limits and traffic restrictions in the short-term – and they’re never going to be popular topics with customers.

Also in the podcast was Dave Golding from Cellebrite, introducing a new 7-inch tablet for retailers. It's called the Cellebrite Touch and can transfer a customer's mobile content to a new phone at the point of purchase. We’ll be hearing more from him in next week’s show.

In the US, the week’s big news was the end of AT&T’s three-year exclusive hold on the Apple iPhone. Verizon Wireless will stock the iPhone 4 from next month – and because it’s a CDMA version, some of the side buttons will be in slightly different places. Good news for case manufacturers!

Back in the UK now, and Orange has launched a 'mobile landline' service for businesses. Pocket Landline lets companies and sole traders have a fixed-line telephone number working on a mobile phone. Sound familiar? Well, it’s what Gradwell Mobile were talking about last year – and it’s not dissimilar to a service offered by Orange in the days of Hans Snook.

O2’s also been to the launch pad. It’s creating O2 Unify in partnership with IT service provider 2e2. The aim is to provide IT and communications services to businesses; pretty much a one-stop-shop for ICT.

Having said that, it’s not all been good news at O2, with talk of redundancies and closing a number of smaller stores.

But let’s end on a positive note. Last year the number of mobile broadband subscriptions worldwide exceeded the 500 million mark – and telecoms equipment provider Ericsson has now calculated that the figure will double in the next 12 months, giving the world over one billion mobile broadband connections by the end of 2011.

Of course, the amount of data those people will be allowed to use is another matter completely!

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Recent Podcasts

Mobile Monday London: Mobile, Maps & Geolocation (part 2)

Podcast - 28th June 2013

This is part 2 of Mobile, Maps & Geolocation - so much more than "Where am I?"

It's a Mobile Monday London panel discussion with Gary Gale, Christopher Osborne, Jeni Tennison, Ian Holt and Harry Wood. Part 1 is available as a separate podcast.

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Mobile Monday London: Mobile, Maps & Geolocation (part 1)

Podcast - 28th June 2013

This week's Mobile Monday London event featured a panel discussion about the opportunities for mobile-based geolocation and mapping. The event was supported by UK mapping agency Ordnance Survey.

In this podcast you'll hear the first part of the evening's discussion plus interviews with Nokia's Gary Gale, who chaired the panel, and Ian Holt from Ordnance Survey. Part 2 is available as a separate podcast.

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New mobile products, a new smartphone company, a new CEO and plenty of other news

Podcast - 26th June 2013

This week's podcast starts with the world's slimmest smartphone (at least for the moment) before introducing a new smartphone company and even more new products from Samsung.

We're also talking about the battle of Instagram vs Vine, the sale of O2 Ireland, mobile retail web usage, the new CEO of BT and a new report about an unexpected health threat to mobile phone users.

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Cameras, navigation, tickets and shopping... all on mobile phones

Podcast - 18th June 2013

Samsung has put a 10x optical zoom lens on a smartphone, Google is acquiring navigation app Waze and the European Commission is getting ready to equip cars with an emergency call system.

We're also talking about a strike threat at O2, the risk of 'showrooming' to high-street retailers, the end of Symbian smartphones and plenty more as well.

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iOS7 is announced, PRISM is leaked and roaming charges are threatened

Podcast - 12th June 2013

We start this week's podcast with Apple's announcement about the new version of its iOS platform - and follow this with a look at the privacy concerns surrounding the US government's PRISM operation.

Next come Samsung's new phones, Ericsson's new contract, a potential end to European roaming charges, some sophisticated mobile malware and plenty of other news stories as well.

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