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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, February 6, 2011

Poor Nexus S sales? Blame the Carphone Warehouse's deals, says Carphone Warehouse subsidiary

Mark Bridge writes:

Last December we reported on the launch of the Google Nexus S, which was being sold exclusively in the UK by the Carphone Warehouse and Best Buy UK (which is run in partnership with the Carphone Warehouse).

A couple of weeks ago I saw a poorly-worded press release from mobiles.co.uk, which is part of the Carphone Warehouse retail family. “Google Launch The New Nexus” it shouted… despite the Nexus S having been launched well over a month earlier. The announcement appeared to be little more than a combination of an advertisement and an opportunity for the company to improve its Search Engine positioning.

I’d forgotten about it until I saw another release from mobiles.co.uk today. This one, subtly headlined “Google Nexus S Best Deals”, was also peppered with hyperlinks but at least the overall style had improved.

However, the message it contained was pretty blunt. Opening with “It's fair to say the Google Nexus S hasn't set the world alight”, the release went on to ask why the Nexus S was being outsold by the Galaxy S. Different launch dates?  Availability in network retail stores?  No. According to mobiles.co.uk, “the answer is deal strength”. That’s right. Apparently its parent company wasn’t trying hard enough.

Still, I have some good news for the team at mobiles.co.uk. Vodafone has now said it’ll soon be selling the Nexus S as well. There’s nothing like a bit of healthy competition to generate some stronger deals, wouldn’t you say?

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Ofcom prepares the UK for 4G, WAC joins the GSMA and O2 talks about compensation

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