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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, March 31, 2014

Last week at The Fonecast: 31st March 2014

HTC goes One better

Mark Bridge writes:

“Hey, everybody, we’re releasing a new flagship smartphone that carries all the hopes of the company with it. If this sells well, we could be saved. If not, it could be disaster.”

“Great. What shall we call our new phone?”

“Oh, we’ll give it the same name as the previous model. That’ll be fine.”

And so the HTC One (M8) arrived, edging the HTC One (M7) out of pole position.

But this wasn’t the week’s only new handset. EE turned up with a sub-£100 ‘pay as you go’ 4G smartphone (blessed with an animal name, rather like an Orange tariff), Danish company Lumigon presented the stylish T2 HD and TAG Heuer revealed a luxury phone with a hidden solar panel.

Meanwhile, Microsoft unveiled its long-awaited ‘Office for iPad’ software and its gave other mobile productivity apps a tweak as well.

In the world of mergers and acquisitions, Nokia said its Microsoft deal was running slightly behind schedule but should be completed in April. Carphone Warehouse and Dixons Retail were unable to confirm whether or not they wanted to merge. Facebook agreed to acquire virtual reality company Oculus VR in a deal worth approximately £1.2 billion. And computing giant Intel acquired Basis Science, the company behind the Basis fitness band.

Finally, to a couple of transformations. BlackBerry, which is currently doing its best to pick itself up, dust itself off and start all over again, published results for the final quarter of its financial year. Around 3.4 million smartphones were sold to end users, of which only 1.1 million were running the BlackBerry 10 platform. On a positive note, the quarterly net loss wasn’t as bad as some had predicted.

Here in the UK, Ofcom published its latest quarterly batch of mobile network complaint statistics. Although O2 is still the company with the least complaints (and EE’s brands remain at the top of the complaints chart), Three has seen an impressive turn-around in the past few years. Complaints about the network have hit their lowest level since Ofcom began publishing complaint data. Nice work. Now, about that singing cat...

On Monday mornings we summarise the past week’s mobile industry headlines in an email newsletter that’s very much like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page. Alternatively, stay in touch by listening to our free podcasts via our website, by subscribing on iTunes, by using our RSS feed or by downloading the Stitcher.com mobile app.
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Recent Podcasts

Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

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Microsoft makes tablets while Nokia makes cuts

Podcast - 20th June 2012

This week's mobile industry news podcast starts with two very different stories from Nokia and Microsoft: one is announcing closures, the other is expanding its manufacturing.

We also find time to talk about roaming tariffs, mobile money, intelligent vending machines and a handful of recent mobile-related acquisitions.

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Apple previews iOS6, Vodafone goes roaming and Xbox gets mobile

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There's also talk about network sharing, legal battles, mobile apps, mobile payments and mobile retailing.

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Over The Air 2012

Podcast - 9th June 2012

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The event, which took place on 1st and 2nd June 2012 at Bletchley Park, attracted around 600 mobile developers and designers to celebrate all things mobile.

Author: The Fonecast
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Podcast - 6th June 2012

We're taking a break from the current mobile industry news headlines this Diamond Jubilee week. In fact, we're celebrating our own anniversary because it's six years since we first started recording The Fonecast.

Listen to this week's podcast and we'll take you back to 2006, a year in which 'mobile music' meant ringtones, the Nokia N95 redefined 'smart' and we reported rumours of a new Apple 'iPod phone' being prepared by Foxconn.

Author: The Fonecast
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