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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Saturday, May 15, 2010

Vodafone UK and Talkmobile offer a pay-as-you-go overdraft

Talkmobile, which operates a mobile phone service on the Vodafone UK network, has launched an 'overdraft facility' for its Pay As You Go customers. The Lifesaver service allows Talkmobile’s prepay customers to borrow £1 when they run out of credit. This is automatically repaid when they next top-up, along with a 10p service charge.

Talkmobile's MVNO operation was set up in 2007 by The Carphone Warehouse. Tim Stone, Vodafone’s Wholesale Director, said "Vodafone Wholesale makes it simple and easy for our MVNOs to offer their customers innovative services. Talkmobile is the first to offer this extra to its customers and we expect other Vodafone MVNOs to take this up too."

Orange UK already offers a similar service, which it calls Reserve Tank. It gives customers an extra £2.50 if they run out of credit, charging them at 5p per minute/message above the standard call and text rate.

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Recent Podcasts

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Podcast - 27th February 2012

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Podcast - 15th February 2012

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