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Ofcom says mobile contracts should ditch inflation-related price rises

Ofcom says mobile contracts should ditch inflation-related price rises

UK telecoms regulator Ofcom wants to ban inflation-related rises in phone and broadband contracts. Instead, it says any potential mid-contract price rises should be set out in pounds and pence.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, August 19, 2011

Ian Hook from Compliant Phones talks about mobile phone call recording

Mark Bridge writes:

Recording a phone call made by a mobile phone isn’t particularly difficult – it’s something we do regularly for our podcasts – but recording every call made and received by a mobile phone isn’t so easy.

It’s even more of a problem for companies with dozens or even hundreds of employees using mobile phones... and yet, for many organisations, this type of thing will soon be a legal requirement.

To learn more, I’ve been talking to Ian Hook, vice-president of marketing at Compliant Phones. I started by asking Ian why companies would want to record all their mobile phone calls.

“It can be for regulatory compliance, and clearly that’s a very topical issue at the moment in the Square Mile - but it can be for a variety of other reasons as well. The reason beyond regulation is that it enables people to simply clarify communication, come back and not only address disputes but maybe pass on information to other people in an organisation that could help. It’s not a trivial task to record mobile, and therefore it’s taken some time for technology to catch up with the need - and that’s why people like the Financial Services Authority have taken a while to implement the mobile side of call recording, which is already established in the fixed-line world.”

The company’s technology enables it to offer mobile call recording on any network, recording calls automatically without the need to introduce an additional ‘conference call’ connection.

“We use some technology we’ve developed called Inline Mobile Recording. It allows the calls to be captured between you and me on a central recorder. And we do this with some clever technology that we place on the handset, which transfers the call through to this central server. The tricky thing is to do that without creating delays and lags on the call. In a trading environment, traders will not accept any degradation in the call set-up or the call itself.”

We went on to talk about the company’s partnerships, which include Vodafone and software giant Autonomy, the security of its products and its plans for the future.

You can listen to the full interview with Ian Hook from Compliant Phones on our website, via iTunes or by downloading the MP3 file.
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2 comments on article "Ian Hook from Compliant Phones talks about mobile phone call recording"

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call recording

6/21/2012 11:35 AM

consider alternatives, cloud calling is the future i say it does it all call recording, click to call, call divert and its connected with outlook. Its the best business voip system out there.


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Business Voip

6/26/2012 3:08 PM

business voip is an excellent way to keep costs down and retain excellent call services. Voip can enable businesses to call record which for industries such as call centres it can be a valuable tool

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