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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Wednesday, December 7, 2011

How mobile messaging delivers more Christmas cheer than a card

Mark Bridge writes:

By now you already know the basics. More and more people have smartphones - and they’re becoming an essential companion. They’re taking over from digital cameras, they’re taking over from portable gaming consoles, they’re taking over from music players… and now they’re taking over from Christmas cards. Yes, Christmas cards.

Social communications platform CloudTalk has conducted a survey to learn more about the ways consumers plan to use their smartphones this holiday season. It seems that 74% of respondents will be sending their seasonal greetings as a mobile message, while cards will only be sent by 58% of people. Email (50%) and e-cards (28%) are even further down the list.

As well as writing-off the Christmas card, it seems the mobile phone is also threatening the traditional phone call. Calling home is still the preferred way of staying in touch for family - but colleagues, friends and even a boyfriend or girlfriend are more likely to receive a message than a call.

In fact, messaging is the top of the list for festive phone use, according to the CloudTalk survey, with 95% of respondents planning to send texts, pictures and instant messages.

David Hayden, chairman and CEO of CloudTalk, said “We’re seeing that mobile messaging is becoming an increasingly integral part of people’s day-to-day lives. And though texting remains a favorite mode of asynchronous communication, we’re seeing more consumers wanting to integrate voice, photo and video in their messages as well. CloudTalk users, in particular appreciate that they can express emotion and authenticity by communicating with their voice within the convenience of messaging.”

CloudTalk: consumers choose mobile messaging

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Recent Podcasts

Podcast - 28th February 2011

Mark Bridge reports from the SK Telecom stand at Mobile World Congress 2011, where he discovers versatile video call technology, a mobile health app for diabetic patients and a low-cost telematics solution.

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Podcast - 25th February 2011

Mobile usability is the main topic of this special podcast, which includes Chris Millington from Doro UK and Jérôme Nadel of MobiWire (recorded at Mobile World Congress). Conversation topics include the user interface, encouraging usage and designing mobile phones to suit a specific customer group.

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Podcast - 23rd February 2011

Iain, James and Mark take their regular look at all the big mobile industry news stories affecting the UK... and this week they also review the highlights of Mobile World Congress 2011.

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Podcast - 21st February 2011

At last week’s GSMA Mobile World Congress we talked to a couple of companies involved with improving sound quality on mobile phones. This special programme includes contributions from Robin Dyer of Dolby and Philip Vanhoutte of Plantronics.

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Podcast - 18th February 2011

We've been in Barcelona for the GSMA Mobile World Congress 2011. Here's our report from the final day, with a focus on applications - and thoughts about next year's technological innovations.

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