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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, November 10, 2014

Apple simplifies the process for turning off iMessage if you don't have an iPhone

Apple has introduced an online process for deregistering from its iMessage service if customers no longer have an iPhone.

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The Apple iMessage service is an alternative to SMS text messaging and MMS picture messaging. It’s integrated into Apple’s Messaging app.

If the sender and receiver both have an iPhone, messages can be sent via WiFi or mobile data as an ‘iMessage’. However, if the message is being sent to a non-Apple device, it’ll be sent as either a conventional SMS or MMS message depending on the type of content.

Although users can choose to deactivate Apple iMessage from the settings on their iPhone, some people have been unable to switch iMessage off if they’ve removed their SIM card and have adopted a different smartphone platform (e.g. Android, BlackBerry or Windows Phone). This has resulted in messages from other iPhone users being ‘lost’, because they’ve been sent via iMessage.

Apple’s new online solution is at https://selfsolve.apple.com/deregister-imessage. Customers who want to leave iMessage can now enter their mobile phone number, receive a confirmation code via SMS and enter that code into the website.

Alternatively, if they still have their iPhone, they can put their SIM card in it and go to Settings, followed by Messages, and then select the ‘off’ option for iMessage.

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Recent Podcasts

Tesco gets into smartphones, Facebook gets into advertising... and O2 gets into trouble

Podcast - 7th May 2014

We start this week's podcast with Tesco's plans for a Hudl-branded smartphone. Next comes some potentially good news about the 'patent wars' affecting the mobile industry - although there's certainly no sign of a ceasefire.

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Bringing video services to smartphones: interview with Jijesh Devan of QuickPlay Media

Podcast - 2nd May 2014

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Faulty phones, network closures, court cases, payment apps... and much more mobile industry news

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We have something for everyone in this week's podcast. There's bad news as Samba Mobile closes, bad news as Apple and Samsung suffer product faults... and bad news as wearable devices are criticised for the poor user experience they offer.

Yet there's plenty of good news as well, including the launch of a new UK mobile payment service.

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Seven days of mobile industry news, from money transfers to monster tracking

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An introduction to embedded mobile security with Loic Hamon of Inside Secure

Podcast - 18th April 2014

When the topics of mobile technology and security are discussed, the conversation can end up focussing on third-party software solutions.

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