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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, September 15, 2014

UK mobile phone specialist Phones 4u goes into administration

Over 5,500 jobs at risk

UK mobile phone specialist Phones 4u and a number of its associated businesses - including MVNO Life Mobile - have gone into administration today. The company says it follows the decisions of Vodafone and then EE not to renew their network agreements, which represented over 90% of all connections it made.

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According to a statement, “there is no reasonable prospect of avoiding insolvent liquidation” which means Phones 4u has cased trading and been placed in administration.

Phones 4u operates 550 stores along with a number of other in-store concessions. It employs 5,596 people and generates an annual turnover of over £1 billion. The shops will remain closed until the administrators make a decision about the future of the business.

David Kassler, Chief Executive of Phones 4u, said “Today is a very sad day for our customers and our staff. If the mobile network operators decline to supply us, we do not have a business. A good company making profits of over £100 million, employing thousands of decent people has been forced into administration. The great service we have provided should have guaranteed a strong future, but unfortunately our network partners have decided otherwise. The ultimate result will be less competition, less choice and higher prices for mobile customers in UK.”

Phones 4u co-founder and former CEO John Caudwell, who sold the business in 2006 for £1.47 billion, said on Twitter that he was “sickened and saddened” for the company’s employees.

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