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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Roaming charge 'bill shock' isn't over yet

Mark Bridge writes:

In recent years we’ve seen many a newspaper headline about the high charges for mobile data when abroad. Horror stories that warned of bills exceeding £1000 per week.

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Orange T: what should the merged company do next?

James Rosewell writes:

The merger of T-Mobile and Orange on 1st April 2010 is one of the most significant events in the evolution of the UK mobile industry since the original creation of Orange and 1-2-1 in the 90s. From now on the UK will have 4 mobile networks, and one of those networks will have ~35% of the market. A 35% market share comes with a lot of potential. Not only can standards be influenced in a way previously unimaginable in the UK, but economies of scale can be translated into profits.

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Guy Kewney, 'the first computer journalist'

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One trade show too far!

Iain Graham writes:

This is a true story. It may not be a particularly relevant story - but it is a true story.

I think I have just realised that I have to be serious about my new career as a Grumpy Old Man (GOM) and come to terms with the fact that it is not new, just a natural progression from so many years as a Grumpy Young Man (GYM)!

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The mobile web and your personal information

James Rosewell writes:

The mobile techie community has known about mobile networks and indeed some handsets providing unique information about mobile devices and customers for a long time. Collin Mulliner, a graduate student at the Technische Universitat Berlin, has recently bought the issue to the attention of the public during a talk at the CanSecWest conference in Vancouver.

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Recent Podcasts

Friday, January 9, 2015

TalkTalk acquires Tesco broadband and fixed-line voice customers... and Blinkbox Movies, too

TalkTalk Group, which started life as part of Carphone Warehouse before demerging in 2010, has bought the Tesco broadband and fixed-line voice base from Tesco plc. This gives it around 75,000 broadband customers and around 20,000 voice customers, which will be transferred to the TalkTalk network.

The loss-making Blinkbox Movies business was also acquired, although Blinkbox-branded ebook and music services weren’t part of the deal.

Blinkbox offers video-on-demand via PCs, tablets and smart TVs, enabling customers to rent or buy movies and television shows. It’ll now be integrated with TalkTalk TV, which has over 1.2 million customers. Adrian Letts, Blinkbox CEO and co-founder, will join TalkTalk as its Managing Director for TV.

Dido Harding, Chief Executive of TalkTalk, said “Since launch TalkTalk TV has demonstrated its popularity with value-seeking customers to become the UK’s fastest growing TV service.  We are excited about the opportunity that Blinkbox’s platform and technology expertise bring, and which will significantly accelerate the development of our TV platform.  The purchase of Tesco’s broadband base is another example of TalkTalk leveraging its national network to grow faster.  We are excited about the future of quad-play – fixed phone and broadband, TV and mobile – and this acquisition will help to further drive home our value for money advantage.”

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