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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

The art of accessory sales is changing

Mark Bridge writes:

We're told it's not merely 'sales'. No, it's an art. "The art of selling". And with over 4 million hits on Google, you could easily argue that the art of selling is more popular than painting.

The same goes for the two sub-categories of cross-selling and up-selling. They're arts as well, you know. Mystic and creative disciplines...

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Secure mobile phone calls explained

The security of 3G and GSM mobile phone calls has been questioned recently. Mark Bridge spoke to Dr Simon Bransfield-Garth, Chief Executive of Cellcrypt, at Mobile World Congress to find out how real the problems are. The interview was included in our podcast on 19th February 2010; here's an edited transcript of the interview:

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‘The App is Dead. Long Live the App’ at Mobile World Congress

James Rosewell writes:

Apps (defined as games, information services, social networking video and web content among other things) dominated MWC10 with debate focused on the provision of radio network capacity to support them, the technologies used to create them and the methods for Mobile Network Operators (MNOs) to monetise them. Given the fragmentation in technology and the investment needed from MNOs to provide capacity coupled with a lack of reward for MNOs, we would be forgiven for thinking the App as we know it is not long for this world. However new technologies offering broader platform support, plus smart network investment coupled with new business models, mean the App will evolve and come of age ready for 2011.

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Windows Phone 7 Series at Mobile World Congress

Mark Bridge writes:

We queued in the rain outside the Catalonia Barcelona Plaza hotel. We sat on the floor in a basement room. And we watched on TV as Steve Ballmer announced Windows Phone 7 Series.

The life of a reporter is not a glamorous one.

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HTC Smart could start a smartphone price war

Mark Bridge writes:

I’ve previously talked about a report from 2009 which warned how touch-screen phones that weren’t true smartphones were pushing down ARPU. Consumers thought they were buying something that was relatively advanced but were being seduced by form over function.

This week HTC stepped in to the arena with the HTC Smart, described by HTC's Peter Chou as "a more-affordable smartphone". Although it may not fit everyone’s definition of a smartphone, it certainly ticks most of the boxes. It has an open operating system, Qualcomm’s Brew platform, which has over 18,000 available applications and has been installed on over 1200 handset models worldwide.

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Friday, January 15, 2010

Free mobile calls to the UK's Department for Work and Pensions

From next week, most people using their mobile phones to call the Department for Work and Pensions about state benefits won't be charged for their calls. The DWP has reached an agreement with O2, Orange, Tesco Mobile, T-Mobile, Virgin Mobile and Vodafone to end mobile charges to many of their 0800 helplines. Around 70 helplines are covered by the agreement; they include numbers used by people making initial claims for benefits & pensions and to request emergency payments.

Generally, calls to 0800 and 0808 numbers are free from standard UK landlines but are chargeable from most mobile phones although there are some exceptions for mobiles calling charity helplines.

The DWP estimates there are around 60 million phone calls to its 0800 numbers each year, with 15% (9 million) coming from mobile phones. Approximately 12% of UK households don't have a fixed-line phone.

The Rt Hon Yvette Cooper, Secretary of State for Work and Pensions, said "We don't want people who lose their jobs or the poorest pensioners to be penalised when they need to claim benefits just because they call from a mobile phone. Lots of people need to use mobiles rather than landlines. That's why we've been working hard to get this deal to make sure people don't lose out."

Customers of O2, Orange, Tesco Mobile and Vodafone will receive free mobile phone calls to the DWP helpline numbers from 18th January 2010; T-Mobile and Virgin Mobile customers will receive free calls from 25th January. The free call agreement will remain in place for at least two years, with DWP contributing to the costs incurred by the mobile operators for the calls.

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1 comments on article "Free mobile calls to the UK's Department for Work and Pensions"

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Steve Nash

1/18/2010 2:22 PM

This is a good news story, thanks. Makes a lot of sense to make these calls free.

It is possible, though, to make free calls to any number, just by using your inclusive minutes. The service is called Best Mobile Saver, and it just requires that you dial an 0208 number (no software to download to your mobile, no pin numbers etc.)

The review of the site is here
www.getdialing.com/index.php/services/review/best_mobile_saver/

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