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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

RIM is still committed to the consumer market... like there was ever any doubt

Mark Bridge writes:

There are times I feel like turning my back on the mobile phone industry and joining a monastery. That’s probably not going to happen, given the monks’ tradition of not admitting wives. But yesterday was another of those frustrating occasions. Let me tell you why.

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Are social media and smartphones really killing SMS and MMS?

Mark Bridge writes:

A couple of research reports this week have noted that text messaging and picture messaging growth is slowing down. Could this be the end for our trusty friend SMS and its bolder, brighter (and slightly flakier) sibling MMS?

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Last week at The Fonecast: 26th March 2012

Mark Bridge writes:

It’s been a week of ups and downs for the mobile industry.

It started with good news as Apple – fresh from hitting 3 million new iPad sales – announced its plans to spend some of the $100 billion sitting in its decidedly non-mobile wallet. There’ll be a quarterly dividend and a share buy-back scheme.

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New product overtakes old product: why the surprise?

Mark Bridge writes:

Sometimes I’m a simple soul. This is one of those occasions. I simply don’t get what all the fuss is about.

Sales of Windows Phone 7 smartphones have overtaken Symbian device sales in Great Britain for the first time ever. Yes, the new heavily-promoted mobile phones from Nokia are more popular with consumers and retailers than those using the obsolescent Symbian OS. Windows Phone 7 now has 2.5% of the British smartphone market, compared with 2.4% for Symbian.

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Mosaik Solutions: providing mobile coverage data by putting all the pieces together

Mark Bridge writes:

Some parts of the mobile industry are all glamour and glitz, megapixels and multi-cores, apps and ads. And then there are the essential parts of the industry, quite often with considerably less competition... and therefore accompanied by less singing and dancing.

Despite hailing from the city of Memphis in Tennessee, Mosaik Solutions isn’t from the rock ‘n’ roll end of the mobile industry. It creates mobile coverage maps and provides coverage data, as well as supplying information about coverage patterns, wireless spectrum depth, network configurations and licencing.

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Friday, January 15, 2010

Free mobile calls to the UK's Department for Work and Pensions

From next week, most people using their mobile phones to call the Department for Work and Pensions about state benefits won't be charged for their calls. The DWP has reached an agreement with O2, Orange, Tesco Mobile, T-Mobile, Virgin Mobile and Vodafone to end mobile charges to many of their 0800 helplines. Around 70 helplines are covered by the agreement; they include numbers used by people making initial claims for benefits & pensions and to request emergency payments.

Generally, calls to 0800 and 0808 numbers are free from standard UK landlines but are chargeable from most mobile phones although there are some exceptions for mobiles calling charity helplines.

The DWP estimates there are around 60 million phone calls to its 0800 numbers each year, with 15% (9 million) coming from mobile phones. Approximately 12% of UK households don't have a fixed-line phone.

The Rt Hon Yvette Cooper, Secretary of State for Work and Pensions, said "We don't want people who lose their jobs or the poorest pensioners to be penalised when they need to claim benefits just because they call from a mobile phone. Lots of people need to use mobiles rather than landlines. That's why we've been working hard to get this deal to make sure people don't lose out."

Customers of O2, Orange, Tesco Mobile and Vodafone will receive free mobile phone calls to the DWP helpline numbers from 18th January 2010; T-Mobile and Virgin Mobile customers will receive free calls from 25th January. The free call agreement will remain in place for at least two years, with DWP contributing to the costs incurred by the mobile operators for the calls.

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1 comments on article "Free mobile calls to the UK's Department for Work and Pensions"

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Steve Nash

1/18/2010 2:22 PM

This is a good news story, thanks. Makes a lot of sense to make these calls free.

It is possible, though, to make free calls to any number, just by using your inclusive minutes. The service is called Best Mobile Saver, and it just requires that you dial an 0208 number (no software to download to your mobile, no pin numbers etc.)

The review of the site is here
www.getdialing.com/index.php/services/review/best_mobile_saver/

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