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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

This week at The Fonecast: 30th July 2011

Mark Bridge writes:

Those quarterly figures keep coming. In our Wednesday podcast we talked about Apple and Nokia – and since then we’ve heard from Everything Everywhere, LG, Motorola, Samsung (with its multi-million selling Galaxy S II), Telefonica and Virgin Media. Each had something positive to stay, although some were more convincing than others.

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Burnside Telecom: the largest mobile phone manufacturer

Mark Bridge writes:

You could probably describe Burnside Telecom as the world's largest mobile phone manufacturer. No, not production volumes - but the physical size of its products.

This UK-based designer and manufacturer produces a variety of mobile devices, from office-style 'desktop mobile phones' to the type of rugged outdoor telephone used at railway crossings.

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New study finds no increased cancer risk for children using mobile phones

Mark Bridge writes:

We have a new "mobile phone cancer" report to read - but, despite the headline, it offers no concrete reassurance or firm proof.

The main problem, as we've said on many occasions, is that proving 'absolute safety' is nigh-on impossible... particularly when the technology and the usage patterns keep changing.

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Podcasts from The Fonecast: the best-kept secret of the UK mobile phone industry

Welcome to The Fonecast. We reckon we're the UK mobile phone industry's best-kept secret.

If this is the first time you’ve heard of us, we're podcasters and news reporters. Every Wednesday we produce a podcast - an online radio show - that brings you up to speed with everything that's been happening in the mobile business. And every Friday we take a closer look at a specific news story, a company, a product or a mobile trend.

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This week at The Fonecast: 23rd July 2011

Mark Bridge writes:

We've had a week packed with financial figures. Microsoft, Vodafone and Qualcomm were all relatively upbeat with their quarterly results. A 'thrilled' Apple shipped over 20 million iPhones in yet another record quarter, while Nokia shipped less than 17 million smartphones (and almost 72 million other mobile phones) in its 'disappointing' quarter.

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Recent Podcasts

Thursday, December 3, 2020

UK and Europe push for customer 'right to repair'

Top companies criticised for "dodging their environmental responsibilities"

The Environmental Audit Committee (EAC), one of the Parliamentary Select Committees in the UK House of Commons, has published a report on Electronic Waste and the Circular Economy. It says the UK is "lagging behind other nations in embedding a circular economy of use, reuse and recycle for small electronics".

Amazon and other major online retailers were criticised for not collecting or recycling electronics in the way 'bricks and mortar' businesses are obliged to. It's called on web-based marketplaces to collect and recycle products at no cost to the consumer.

In addition, the EAC says "Tech companies such as Apple have been found to glue and solder together internal components making any repair nearly impossible". It recommends that a 'right to repair' is enshrined in UK law, with VAT reduced for repair services.

The Rt Hon Philip Dunne MP, chair of the Environmental Audit Committee, said "For too long companies like Amazon and Apple have been dodging their environmental responsibilities for the products they sell. Too many devices sold and made by these companies have a limited, and sometimes decreasing, lifespan and end up in bins, eventually going to landfill or incineration. There is no chance of precious metals being retrieved, which could quickly become a huge problem as the rare and disappearing materials are crucial for renewable energy such as wind turbines, solar panels and electric car batteries. Repairing and recycling must become commonplace for electronics."

In a separate development, the European Parliament has voted to boost environmental sustainability by promoting reuse and repairs. It also wants consumers to have a 'right to repair', wants more support for the second-hand market and has reiterated its ongoing desire to see a universal charger system implemented by rechargeable devices. As well as promoting repair and recycling, it says consumers should be told the estimated lifespan of a product when they buy it.
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