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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

T-Mobile, the Information Commissioner's Office and the stolen customer information

Mark Bridge writes:

The Information Commissioner's Office - the UK authority that upholds information rights - has published details of its recent case involving T-Mobile. Contact information and expiry dates for minimum-term contracts were being sold to third parties, enabling mobile phone dealers to target potential customers who were in a position to sign a new contract... which could earn the dealer hundreds of pounds for a new connection.

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This week at The Fonecast: 11th June 2011

Mark Bridge writes:

On Monday there seemed to be a dearth of mobile news as the industry held its breath and waited for Steve Jobs to speak.

Why there was quite so much breath-holding beats me, because Apple had already told us what the announcement was going to cover. Anyway, we learned about iOS 5, which will arrive in the autumn, and its 200 new features – including a new messaging service called iMessage.

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Interview with Todd Levy about the family-friendly BloomWorlds Android app store

Mark Bridge writes:

Today's best-known stores mobile application stores are the Apple App Store and the Android Market, although independent app stores including GetJar and Handango have been with us for much longer.

And now there's another independent application store preparing to launch. The company behind it is called BloomWorlds – and I spoke to co-founder Todd R Levy for this week's podcast feature.

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Soon, no-one will care about mobile phone numbers - and the networks will love it

Mark Bridge writes:

Watch almost any American TV show from the 1960s - I'd recommend a good police procedural - and at some point after a few episodes there'll be a scene in a restaurant. One of the main characters will be dining and their meal will be interrupted by a waiter bringing a telephone to the table. The phone will probably have an implausibly long cable, although there may be a telephone socket nearby.

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Apple iMessage isn't going to kill SMS

Mark Bridge writes:

Apple iMessage is going to kill SMS. And then, when it's killed it, it'll dance on its grave. Anticlockwise. Whilst mocking every mobile network in the world.

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Friday, January 15, 2010

Free mobile calls to the UK's Department for Work and Pensions

From next week, most people using their mobile phones to call the Department for Work and Pensions about state benefits won't be charged for their calls. The DWP has reached an agreement with O2, Orange, Tesco Mobile, T-Mobile, Virgin Mobile and Vodafone to end mobile charges to many of their 0800 helplines. Around 70 helplines are covered by the agreement; they include numbers used by people making initial claims for benefits & pensions and to request emergency payments.

Generally, calls to 0800 and 0808 numbers are free from standard UK landlines but are chargeable from most mobile phones although there are some exceptions for mobiles calling charity helplines.

The DWP estimates there are around 60 million phone calls to its 0800 numbers each year, with 15% (9 million) coming from mobile phones. Approximately 12% of UK households don't have a fixed-line phone.

The Rt Hon Yvette Cooper, Secretary of State for Work and Pensions, said "We don't want people who lose their jobs or the poorest pensioners to be penalised when they need to claim benefits just because they call from a mobile phone. Lots of people need to use mobiles rather than landlines. That's why we've been working hard to get this deal to make sure people don't lose out."

Customers of O2, Orange, Tesco Mobile and Vodafone will receive free mobile phone calls to the DWP helpline numbers from 18th January 2010; T-Mobile and Virgin Mobile customers will receive free calls from 25th January. The free call agreement will remain in place for at least two years, with DWP contributing to the costs incurred by the mobile operators for the calls.

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1 comments on article "Free mobile calls to the UK's Department for Work and Pensions"

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Steve Nash

1/18/2010 2:22 PM

This is a good news story, thanks. Makes a lot of sense to make these calls free.

It is possible, though, to make free calls to any number, just by using your inclusive minutes. The service is called Best Mobile Saver, and it just requires that you dial an 0208 number (no software to download to your mobile, no pin numbers etc.)

The review of the site is here
www.getdialing.com/index.php/services/review/best_mobile_saver/

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