Complaints against press, poster and online advertising by Three UK have been upheld by the Advertising Standards Authority.
The ads referred to Three’s 3G network with DC-HSDPA technology. They described the network as ‘ultrafast’ and ‘running at what we affectionately call 3.9G’. Rival network EE said it thought the ‘3.9G’ claim was potentially misleading.
Ofcom has published the results of a survey that looked at satisfaction with the customer service provided by landline, broadband, mobile and pay TV providers.
The most notable year-on-year improvements were seen in the mobile and pay TV markets: customer satisfaction rose from 67% in 2012 to 75% in 2013 for mobile operators (mainly driven by higher satisfaction from Vodafone customers).
Quarterly report reveals telecoms and pay TV complaints
Ofcom has published its latest quarterly report, which shows details of the amount of complaints it’s received about major telecoms and pay TV providers.
This new report covers the period from July to September 2013.
Podcast - 11th December 2013
This week we're talking about a UK government deal to prevent bill shock, good news for some UK consumers visiting the USA, a court threat to HTC sales, new high-speed satellite broadband, mobile search, mobile shopping and much more.
Join Iain Graham, James Rosewell and Mark Bridge for an informed and entertaining look at all the major mobile industry news stories from the past seven days.
The UK government says it’s worked with telecoms companies to reduce the risk of consumers receiving unexpectedly high bills if their phone is stolen.
Culture Secretary Maria Miller has announced a new agreement with EE, Three, Virgin Media and Vodafone to cap bills on a mobile phone that has been reported lost or stolen.