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Ofcom proposes improved 'text relay' service for mobile users with hearing and speech impairments

Ofcom has published details of its proposals to improve fixed-line and mobile communications services for people with hearing and speech impairments. It wants all UK network providers to offer access to a next generation ‘text relay’ service, enabling users with hearing and/or speech impairments to communicate via telephone or textphone equipment.

The current system requires an intermediary to convert speech to text and vice versa for the two parties, which can be slow. The proposed new services would be faster and available online via PCs, laptops, tablet computers and smartphones.

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Deutsche Telekom launches an M2M Marketplace for equipment and services

Deutsche TelekomDeutsche Telekom has launched an online M2M Marketplace.

The new website enables manufacturers and dealers from around the world to sell their machine-to-machine communication hardware, software and applications. In the future, Deutsche Telekom also plans to offer SIM cards via the online store.

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Everything Everywhere redesigns customer service to focus on operating systems

Everything Everywhere redesigns customer service to focus on operating systems

Everything Everywhere is investing £50 million to transform customer service for its 27 million T-Mobile and Orange UK users. It’s going to redesign its service operations around handset operating systems and the devices that use them. Overall, £50 million will be invested in contact centres, high-street stores and customer-facing staff this year.

The company says this new approach is designed to meet customers’ changing needs, enabling Orange and T-Mobile staff to offer advice about devices, technology and account information without having to transfer customers between departments.

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HTC smartphones now cleared by US customs

HTC One seriesThe import delays for HTC phones entering the USA are now over.

The new HTC One X and HTC EVO 4G LTE had both been held at customs following an ITC exclusion order.

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RIM warns of quarterly loss and job cuts for BlackBerry workers

BlackBerryResearch In Motion has published a business update from CEO Thorsten Heins.

It warns that its quarterly results, due on 28th June, are likely to shown an operating loss due to the company’s ongoing transformation and the competitive business environment.

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