News Articles

Insurance business PAS fined £2.8 million for poor handling of Phones 4u mobile phone insurance complaints

The Financial Conduct Authority has fined insurance intermediary Policy Administration Services Limited over £2.8 million for poor complaints handling between June 2009 and September 2011.

PAS administered mobile phone insurance policies sold by Phones 4u, which meant it handled claims, complaints and other customer relations.

Author: The Fonecast
0 Comments
Article rating: No rating

T-Mobile tops the Ofcom 'pay monthly’ complaint list

UK telecom regulator Ofcom has published its ninth quarterly report of complaint levels for major fixed-line, mobile phone, broadband and pay TV providers.

This latest report covers January to March 2013.

Author: The Fonecast
0 Comments
Article rating: No rating

Communication Workers Union reaches agreement about O2 UK outsourcing

The Communication Workers Union has reached an agreement with Telefonica after the O2 UK network planned to outsource thousands of jobs to Capita.

A CWU strike ballot that was due today has now been withdrawn.

Author: The Fonecast
0 Comments
Article rating: No rating

Strike ballot after O2 UK cuts hundreds of call centre jobs

The Communication Workers Union says Telefónica will now be cutting 1,000 jobs as it outsources O2 call centre operations to Capita.

Plans for up to 600 voluntary redundancies have been extended with a further 400 people expected to be made redundant from call centres in Bury, Glasgow, Leeds and Warrington.

Author: The Fonecast
0 Comments
Article rating: No rating

Ofcom publishes its latest UK mobile network complaints data

Ofcom has published its eighth quarterly report that show the level of complaints for telephone, broadband and pay TV services, covering the three months until the end of 2012.

The proportion of complaints about fixed-line phone, broadband, ‘pay as you go’ mobile phone and pay TV services decreased, although there was a slight increase in the proportion of ‘pay monthly’ mobile phone complaints.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
123468910Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«November 2024»
MonTueWedThuFriSatSun
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

Archive

Terms Of Use | Privacy Statement