The Financial Conduct Authority has fined insurance intermediary Policy Administration Services Limited over £2.8 million for poor complaints handling between June 2009 and September 2011.
PAS administered mobile phone insurance policies sold by Phones 4u, which meant it handled claims, complaints and other customer relations.
Article rating: No rating
UK telecom regulator Ofcom has published its ninth quarterly report of complaint levels for major fixed-line, mobile phone, broadband and pay TV providers.
This latest report covers January to March 2013.
Article rating: No rating
The Communication Workers Union has reached an agreement with Telefonica after the O2 UK network planned to outsource thousands of jobs to Capita.
A CWU strike ballot that was due today has now been withdrawn.
Article rating: No rating
The Communication Workers Union says Telefónica will now be cutting 1,000 jobs as it outsources O2 call centre operations to Capita.
Plans for up to 600 voluntary redundancies have been extended with a further 400 people expected to be made redundant from call centres in Bury, Glasgow, Leeds and Warrington.
Article rating: No rating
Ofcom has published its eighth quarterly report that show the level of complaints for telephone, broadband and pay TV services, covering the three months until the end of 2012.
The proportion of complaints about fixed-line phone, broadband, ‘pay as you go’ mobile phone and pay TV services decreased, although there was a slight increase in the proportion of ‘pay monthly’ mobile phone complaints.
Article rating: No rating