News Articles

GSMA warns that Ofcom's proposed licence fee increase threatens 4G roll-out in the UK

Ofcom’s proposal to increase annual licence fees for the 900MHz and 1800MHz spectrum bands in the UK could adversely affect investment in the UK’s 4G services, according to the GSMA.

A consultation into the proposed increases ended on 16th January, with an Ofcom decision expected in the next few weeks.

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UK consumers now protected against mid-contract landline, broadband and mobile price rises

New Ofcom guidance comes into force today, enabling consumers and small businesses to leave their landline, broadband or mobile contracts without penalty if their service provider increases the monthly subscription price unexpectedly.

The guidance, which applies to all new contracts, also notes that customers should be given at least a month’s notice of any monthly changes.

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From CES to customer service, we talk about all the latest mobile tech news

Podcast - 8th January 2014

Iain Graham, James Rosewell and Mark Bridge return with their first mobile industry podcast of 2014.

This week they're looking at new Samsung, Sony and ZTE products from CES, they're talking about Android embedded in cars, they're catching up with the latest news from BlackBerry, they're discussing cheque payments by smartphone, they're revealing complaint data from Ofcom and they're investigating quite a few other stories as well.

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Dame Patricia Hodgson confirmed as the next chair of Ofcom

Dame Patricia Hodgson has been announced by the government as the next chair of UK communications regulator Ofcom.

Ofcom’s current chair, Colette Bowe, will step down at the end of March 2014 after serving her five-year term in the role.

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Ofcom reports an improvement in customer service from mobile network operators

Ofcom has published the results of a survey that looked at satisfaction with the customer service provided by landline, broadband, mobile and pay TV providers.

The most notable year-on-year improvements were seen in the mobile and pay TV markets: customer satisfaction rose from 67% in 2012 to 75% in 2013 for mobile operators (mainly driven by higher satisfaction from Vodafone customers).

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