Iain Graham writes:
I recently had to, as a last resort, call the customer service department of a large communications company about a problem I currently have with a piece of equipment. I know I could have looked in the 150-page accompanying instruction manual but I haven't got half my life to spare! (as I mentioned in my previous blog piece on handsets!)
Businesses these days are telling us "Customer service has been outsourced to the Indian subcontinent and technologically streamlined in order to offer our customers a better, more efficient service"!
This week we're talking to Simon Wainewright from SitexOrbis about using mobile technology to protect lone workers. And there's a lot of other industry news as well, from EU Telecom Reform to Rick Astley's iPhone worm.