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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, March 24, 2014

Last week at The Fonecast: 24th March 2014

The new iPhone no-one was expecting

Mark Bridge writes:

New Apple products! New Android smart watches!

You’d be forgiven for not having noticed either of those news stories last week. Apple did indeed announce a new iPhone – but it was simply a new iPhone 5c with just 8MB of memory. And there was a change to the company’s tablet range, with the entry-level iPad 2 replaced by the now unretired iPad 4.

Meanwhile Google revealed its 'Android Wear' project for smart watches and other wearable devices. Quite a few handset manufacturers have said they’ll use the new OS, with LG and Motorola planning to launch Android-powered smart watches this summer. UK availability hasn’t been mentioned... but neither have any technical specifications, really. Features will include telling the time and... er... stuff.

Vodafone announced plans to acquire Spanish broadband and pay-TV provider Ono, moving its expansion plans onto Telefonica’s home turf. It also reminded us it’s now 30 years since the name Vodafone was created – apparently then-CEO Sir Gerry Whent originally favoured ‘Vodaphone’ – in a press release that spoke of “travelling by car between London and Edinburgh” and being “able to make or receive national and international telephone calls with ease throughout the entire journey”.

Meanwhile, virtual network Ovivo Mobile has closed down. Although its basic tariff was advertising-funded, customers could also buy extra allowances of calls, messages and data, which means some people have ended up out of pocket. The news came as Cognatel, the mobile virtual network aggregator behind Ovivo Mobile and several other MVNOs, was reported to be restructuring with a new focus on larger-scale partnerships.

SMS messaging in the UK was given a boost as the ‘big four’ mobile network operators and the Information Commissioner’s Office (ICO) confirmed they were all using the GSMA’s Spam Reporting Service to deal with unwanted SMS text messages. By sharing information it’s hoped that spammers can be shut down quickly and penalised as well.

Finally, in the week that HTC is set to launch its new One Up smartphone, Samsung has started letting consumers get hands-on with the forthcoming Galaxy S5. Although the new Samsung handset doesn’t go on sale until Friday 11th April, over a thousand shops around the world – Samsung Experience Stores and some other retailers as well – will have the Galaxy S5 smartphone, Gear 2 smart watch and Gear Fit fitness tracker available for demos. All firmly chained to the display stand, I’m sure.

On Monday mornings we summarise the past week’s mobile industry headlines in an email newsletter that’s very much like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page. Alternatively, stay in touch by listening to our free podcasts via our website, by subscribing on iTunes, by using our RSS feed or by downloading the Stitcher.com mobile app.
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Recent Podcasts

From CES to customer service, we talk about all the latest mobile tech news

Podcast - 8th January 2014

Iain Graham, James Rosewell and Mark Bridge return with their first mobile industry podcast of 2014.

This week they're looking at new Samsung, Sony and ZTE products from CES, they're talking about Android embedded in cars, they're catching up with the latest news from BlackBerry, they're discussing cheque payments by smartphone, they're revealing complaint data from Ofcom and they're investigating quite a few other stories as well.

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We make our mobile industry predictions for 2014 and review our end-of-year forecasts from 2013

Podcast - 18th December 2013

It's our last podcast of the year, which is the traditional time for us to predict what'll be happening in the mobile phone industry during the next 12 months... from forthcoming consumer technology to deals between network operators.

As well as making our 2014 predictions, we'll also be reviewing those we made last year and discovering how accurate our forecasts for 2013 really were.

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Bill shock, cheaper roaming, court injunctions, satellites, shopping and loads more mobile industry news

Podcast - 11th December 2013

This week we're talking about a UK government deal to prevent bill shock, good news for some UK consumers visiting the USA, a court threat to HTC sales, new high-speed satellite broadband, mobile search, mobile shopping and much more.

Join Iain Graham, James Rosewell and Mark Bridge for an informed and entertaining look at all the major mobile industry news stories from the past seven days.

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Sailfish smartphones, shopping, security, spectrum shortages and several supplementary stories

Podcast - 4th December 2013

It's been a week of diverse mobile headlines in which Jolla started selling its Sailfish smartphone, mobile shopping broke records and BlackBerry's CEO looked to the future.

We're also talking about smartphones for seniors, battery life, a looming spectrum shortage, phone theft and Sony's Smart Wig. Something for everyone, surely!

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We interview James Atkins of UK-based smartphone manufacturer Kazam

Podcast - 29th November 2013

In today's programme we're talking to James Atkins, co-founder and Chief Marketing Officer of smartphone manufacturer Kazam.

The company launched earlier this year and has just announced its first seven Android-based handsets. James explains the story behind Kazam's creation, the company ethos, its product range and its plans for the future.

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