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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, December 18, 2014

Government and UK mobile networks agree a £5 billion coverage deal

No sign of mandated national roaming in ‘landmark deal’ for mobile phone users

Sajid Javid MP, the UK Government Secretary of State for Culture, Media and Sport, has announced what’s described as a “landmark deal” with the ‘big four’ mobile networks to improve coverage.

It follows a three-week consultation period that involved the government proposing mandated ‘national roaming’ as one of the options to improve rural coverage in areas where some networks provided service but others didn’t.

EE, O2, Three and Vodafone have together agreed to invest £5 billion to improve mobile infrastructure by 2017, with guaranteed voice and text coverage from each network across 90% of the UK (geography, rather than population coverage). This will also cut ‘not spot’ areas of no mobile coverage by two thirds.

The deal will be legally binding and enforceable by Ofcom, with the networks agreeing to accept amended licence conditions in return for changes to the Electronic Communications Code and a potential reduction in Annual Licence Fees. (These moves were proposed by the GSMA as part of its response to the government consultation.) In addition, hundreds of government buildings will be made available as potential sites for mobile infrastructure.

Sajid Javid said “I am pleased to have secured a legally binding deal with the four mobile networks. Too many parts of the UK regularly suffer from poor mobile coverage leaving them unable to make calls or send texts. Government and businesses have been clear about the importance of mobile connectivity, and improved coverage, so this legally binding agreement will give the UK the world-class mobile phone coverage it needs and deserves. The £5 billion investment from the mobile networks in the UK’s infrastructure will help drive this Government’s long-term economic plan.”

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Recent Podcasts

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A security scare, a new mobile payment service, some quarterly results and loads of money

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New mobile products from Sony, Firefox and Sainsbury's

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