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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, January 7, 2022

International roaming charges return in 2022

Mobile phone customers from the UK have been warned about the increasing cost of making calls in Europe.

The warning comes from price comparison site Uswitch, which suggests that secure WiFi hotspots in cafes and hotels may be a practical alternative to mobile data services.

With the UK no longer part of the European Union, the EU's cross-network price caps aren't available to UK mobile phone customers travelling abroad. The UK's post-Brexit trade deal with the EU opened the door for mobile operators to reintroduce 'roaming' charges.

As a result, many of the UK's biggest networks are changing their tariffs for usage abroad. However, existing customers won't be affected if they signed their contract before the changes were announced last year.

The O2 network has not announced any plans to change its charges for usage when abroad. Vodafone plans to introduce roaming charges at the end of January, EE in March and Three in May.

Ernest Doku from Uswitch.com said "If you’re going on holiday or travelling abroad for a longer time, you can save money by paying for multi-day passes with Vodafone, or Roam Abroad with EE. If you’re an existing customer of EE, Vodafone or Three, check your contract to see whether these charges apply to you. If you signed up prior to specific dates, you should be safe. "

"When it comes to travelling, don’t leave it until the last minute to check the roaming charges for your destination, and use hotel and cafe Wi-Fi when on holiday where possible, ensuring any public access points are safe and secure before logging on."

[BBC News report; Mobile News report]
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