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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 29, 2013

Last week at The Fonecast: 29th July 2013

Surprises and statistics

Mark Bridge writes:

Google’s big announcement last week involved the company introducing Android v4.3 (as expected), launching a new Nexus 7 tablet (as expected) and also revealing a ‘Chromecast’ HDMI adaptor that’ll stream from most portable devices. That was more of a surprise.

And Nokia announced the large-screen Lumia 625, which had also been much rumoured.

O2 UK had its own unexpected revelation, deciding to close down its Help at Hand mobile care service less than five months after the public launch. Customers with one of its telecare phones will receive a refund and free service for the rest of the year.

Meanwhile, the Mobile by Sainsbury's MVNO announced its tariffs – sensible-sounding ‘pay as you go’ deals – and mobile payment service iZettle cut some of its transaction fees.

Other than that, the week seemed mainly to be about quarterly results. Those headlines included Samsung profits reaching a new record, LG smartphone shipments reaching a new record, Apple iPhone sales increasing, Facebook making over 40% of its revenue from mobile advertising and Amazon.com reporting a $7 million loss.

Finally, we’re starting this week by looking forward to another Google announcement: the company’s Motorola Mobile business is due to unveil its new smartphone on Thursday. 1st August is also the traditional start of the ‘silly season’ for news. Let’s hope there’s no connection between the two.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s a lot like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Recent Podcasts

Catch up with the latest mobile industry news, from CES to the UK 4G auction

Podcast - 9th January 2013

We have a particularly packed programme this week as we catch up with all the biggest mobile industry news stories since Christmas.

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Our mobile phone industry predictions for 2013

Podcast - 19th December 2012

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Gemalto and mobile financial services: we talk to Amol Deshmukh and Winston Yeo

Podcast - 14th December 2012

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A manufacturing break-up, mobile WiFi hotspots, customer satisfaction... and more

Podcast - 12th December 2012

This week's podcast includes news of two more UK virtual networks, Nokia's property deal, a break-up for ST-Ericsson and Huawei's new partnership with Three.

We also look at WiFi hotspots in London taxis, Ofcom's research into customer service, pre-loaded security software on Android smartphones and a man whose iPhone may have cost him a job.

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Keith Curran interview: challenges for mobile networks, opportunities for mobile dealers

Podcast - 7th December 2012

This week Iain Graham has been talking to Keith Curran about the problems facing mobile networks and the opportunities for mobile phone dealers.

Keith was a director of the Caudwell Group before setting up, running and later selling service provider Yes Telecom. He’s now CEO of Steadings Group.

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