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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 29, 2013

Last week at The Fonecast: 29th July 2013

Surprises and statistics

Mark Bridge writes:

Google’s big announcement last week involved the company introducing Android v4.3 (as expected), launching a new Nexus 7 tablet (as expected) and also revealing a ‘Chromecast’ HDMI adaptor that’ll stream from most portable devices. That was more of a surprise.

And Nokia announced the large-screen Lumia 625, which had also been much rumoured.

O2 UK had its own unexpected revelation, deciding to close down its Help at Hand mobile care service less than five months after the public launch. Customers with one of its telecare phones will receive a refund and free service for the rest of the year.

Meanwhile, the Mobile by Sainsbury's MVNO announced its tariffs – sensible-sounding ‘pay as you go’ deals – and mobile payment service iZettle cut some of its transaction fees.

Other than that, the week seemed mainly to be about quarterly results. Those headlines included Samsung profits reaching a new record, LG smartphone shipments reaching a new record, Apple iPhone sales increasing, Facebook making over 40% of its revenue from mobile advertising and Amazon.com reporting a $7 million loss.

Finally, we’re starting this week by looking forward to another Google announcement: the company’s Motorola Mobile business is due to unveil its new smartphone on Thursday. 1st August is also the traditional start of the ‘silly season’ for news. Let’s hope there’s no connection between the two.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s a lot like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Your podcast needs you!

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4G for the UK this year, contract confusion for customers... and much more

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