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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, January 13, 2014

Last week at The Fonecast: 13th January 2014

Arrivals, departures... and a little confusion

Mark Bridge writes:

Farewell for another year, dear old International CES. The Las Vegas-based consumer electronics show is but a fading memory as the mobile industry starts preparing for next month’s GSMA Mobile World Congress in Barcelona.

However, what happened in Vegas doesn’t stay in Vegas. Most of the big mobile manufacturers had something to say. Samsung revealed four new tablets and also introduced the new ‘Samsung Smart Home’ service. ZTE came up with new smartphones and a handful of other mobile-related equipment. Sony added two new models to its Xperia Android smartphone range and talked about wearable devices. Google is aiming to get Android into Audi, GM, Honda and Hyundai cars. And Bullitt Mobile revealed the rugged Cat B100 mobile phone, proving that the featurephone isn’t dead... even if you try to drown it or bury it.

On the subject of departures, we we’re saying goodbye to the O2 Wallet, which is closing after around 18 months. UK mobile phone recycling business Cash4phones has filed for insolvency, leaving hundreds of people without their old phones or any money. Meanwhile Intel said it plans to drop the McAfee name for its online security products.

Security was also in the air at Samsung. A university in Israel had identified what it described as “a critical vulnerability” in devices that used the Samsung Knox security system. But things aren’t always what they seem. Samsung now says the so-called vulnerability was actually a ‘man in the middle’ attack that could affect any Android device. Oh, and its Knox hardware/software combination works fine, thank you.

Time for a few numbers now. EE was celebrating the two millionth 4G connection in the UK, as well as doing a deal (along with Vodafone) to provide mobile coverage in the Channel Tunnel. Technically in one of the Channel Tunnels because French networks already provide service in the other. . Apple says customers spent over £6 billion last year in its App Store. Strategy Analytics reckons 4G will account for half of all mobile connections in the USA by the end of this year. And Juniper Research says consumers are likely to spend £430 billion by shopping via mobile devices in 2018.

Finally, time for another mention of Mobile World Congress. There’s still time to sponsor one of our podcasts from Barcelona, which is a great way of associating your company with the event – and keeping it there long after the delegates have gone home. Click here if you’d like to know more about the opportunities we’re offering.

On Monday mornings we summarise the past week’s mobile industry headlines in a newsletter that’s very much like this article. To receive it, simply register your email address at TheFonecast.com by clicking the link at the top right-hand corner of our home page.
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Recent Podcasts

Catch up with the latest mobile industry news, from CES to the UK 4G auction

Podcast - 9th January 2013

We have a particularly packed programme this week as we catch up with all the biggest mobile industry news stories since Christmas.

There's opinion on everything from the UK 4G auction to the current CES show and from open-source smartphones to wireless phone charging in cars.

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Our mobile phone industry predictions for 2013

Podcast - 19th December 2012

It's the last podcast of 2012, so we're making some predictions about the mobile industry in 2013... and looking back to the forecasts we made twelve months ago..

Should we expect a renaissance at BlackBerry?  Is it the beginning of the end for SMS?  Will smartphones keep getting bigger?  Will the number of UK networks get smaller? 

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Gemalto and mobile financial services: we talk to Amol Deshmukh and Winston Yeo

Podcast - 14th December 2012

Today's podcast feature takes a look at mobile financial services, from the current state of mobile payments to NFC adoption and the developments we're likely to see next year.

Joining us are Winston Yeo, Vice President Marketing and Product Management for Mobile Financial Services at Gemalto, and Amol Deshmukh, Gemalto's Director of Mobile Financial Services for North America.

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A manufacturing break-up, mobile WiFi hotspots, customer satisfaction... and more

Podcast - 12th December 2012

This week's podcast includes news of two more UK virtual networks, Nokia's property deal, a break-up for ST-Ericsson and Huawei's new partnership with Three.

We also look at WiFi hotspots in London taxis, Ofcom's research into customer service, pre-loaded security software on Android smartphones and a man whose iPhone may have cost him a job.

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Keith Curran interview: challenges for mobile networks, opportunities for mobile dealers

Podcast - 7th December 2012

This week Iain Graham has been talking to Keith Curran about the problems facing mobile networks and the opportunities for mobile phone dealers.

Keith was a director of the Caudwell Group before setting up, running and later selling service provider Yes Telecom. He’s now CEO of Steadings Group.

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