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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, November 27, 2011

Last week at The Fonecast: 28th November 2011

Mark Bridge writes:

The really big news last week wasn’t good: 17,000 jobs worldwide are being lost at Nokia Siemens Networks (which, incidentally, is a separate company from both Nokia and Siemens). That’s not far short of a quarter of the total workforce. The company is going to focus on mobile network infrastructure and services, with a particular emphasis on mobile broadband, and is likely to sell off other parts of the business.

To an extent, the rest of the week’s headlines pale into insignificance – particularly with the Thanksgiving Day holiday in the USA reducing the amount of newsworthy activity – but there’s still been plenty happening here in the UK.

Ofcom’s had a busy few days, warning fixed-line and mobile internet service providers to clarify the ways they manage their internet traffic. It also published customer service satisfaction levels for mobile and fixed-line communications providers, although little had changed in the mobile arena since Ofcom’s figures from earlier this year.

On the subjects of customer satisfaction and mobile internet services, a new survey from UK comparison website Broadband Genie found that most users are unhappy with the speed of their mobile broadband connection. I can’t imagine many complained it was too fast.

Once again, mobile payments were in the news. International coffee shop Starbucks plans to bring its iPhone mobile payment app to the UK in January, enabling customers with a Starbucks pre-paid card to pay for items by using an on-screen barcode. Meanwhile Telefónica and RIM have announced a mobile wallet trial using NFC-equipped BlackBerry devices in Spain.

Product news included luxury mobile phone brand Vertu launching its first touchscreen handset – running Symbian – and LG confirming there’d be a new Prada phone next year. (You may remember the original Prada phone in 2007 was announced as the world’s first touchscreen handset. How times have changed). Aiming for a completely different market, Sony revealed its forthcoming PlayStation Vita gaming device would be supplied with a Vodafone SIM card in the UK when it launches next February.

Finally, if you’re looking for a single news story that combines many of the separate topics we’ve covered in the last seven days – including mobile networks, product innovation and data charges – with the added bonus of a wet nose, you can’t do better than looking at dog tracking company Retrieva.

The UK-based business, which produces dog collars with built-in GPS tracking, has announced a deal with specialist virtual mobile network Podsystem. This’ll make it easier for Retrieva to sell its products to a much wider market, with consumers enjoying simpler charges and better coverage... and they’ll be able to let their dogs roam across Europe. Quite literally.

Start your week with a reminder of the latest headlines. Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you our weekly news summary by email.
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Recent Podcasts

Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

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Microsoft makes tablets while Nokia makes cuts

Podcast - 20th June 2012

This week's mobile industry news podcast starts with two very different stories from Nokia and Microsoft: one is announcing closures, the other is expanding its manufacturing.

We also find time to talk about roaming tariffs, mobile money, intelligent vending machines and a handful of recent mobile-related acquisitions.

Author: The Fonecast
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Apple previews iOS6, Vodafone goes roaming and Xbox gets mobile

Podcast - 13th June 2012

In this week's mobile industry news podcast we're looking at Apple's new mobile operating system, Vodafone's money-saving European tariff and Microsoft's plans to expand the reach of its Xbox gaming console.

There's also talk about network sharing, legal battles, mobile apps, mobile payments and mobile retailing.

Author: The Fonecast
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Over The Air 2012

Podcast - 9th June 2012

James Rosewell reports from Over The Air 2012 in today's podcast.

The event, which took place on 1st and 2nd June 2012 at Bletchley Park, attracted around 600 mobile developers and designers to celebrate all things mobile.

Author: The Fonecast
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Podcast - 6th June 2012

We're taking a break from the current mobile industry news headlines this Diamond Jubilee week. In fact, we're celebrating our own anniversary because it's six years since we first started recording The Fonecast.

Listen to this week's podcast and we'll take you back to 2006, a year in which 'mobile music' meant ringtones, the Nokia N95 redefined 'smart' and we reported rumours of a new Apple 'iPod phone' being prepared by Foxconn.

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