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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, October 1, 2012

Last week at The Fonecast: 1st October 2012

A high for RIM, a low for Apple

Mark Bridge writes:

Apple started last week in the glow of a CoolBrands survey that had named it the UK's coolest brand – but it ended the week with its head bowed in embarrassment. Not only did Tim Cook apologise for the quality of the company’s iOS 6 Maps application, he recommended that customers use competing services until it gets better. In addition, the company revised its web site to drop any suggestion that Apple Maps might be ‘the most beautiful, powerful mapping service ever’.

RIM could have had a similarly downhill week, starting with the excitement of its BlackBerry Jam developer conference and ending with a financial results announcement. However, its figures showed an increase in worldwide users alongside the expected quarterly loss, which seemed to please the stock market.

Also ending the week on a high were Vodafone and O2, who said their planned network collaboration had been given the all-clear by the Office of Fair Trading and Ofcom. The two operators already work together on a UK mast-sharing project and now plan to combine the basic parts of their network infrastructure in a new company.

As well as all this, changes were afoot at augmented reality pioneer Layar, at O2 shops, at WHSmith and at Brightstar. Layar is adopting a new focus on ‘interactive print’, O2 wants to sell more phones without chargers, WHSmith is installing free WiFi and Brightstar has added the Mobile Phone Xchange trade-in business to its distribution empire.

When it comes to retailing, Barnes & Noble responded to Amazon’s recent revamped Kindle Fire line-up with two of its own multimedia tablets. One has a 7-inch screen, one has an iPad-like 9-inch screen, both will hit the UK and the USA before Christmas.

Mobile billing hit the headlines twice. Facebook announced a deal with Bango to let the social network bill customers via their mobile networks, while MACH announced direct mobile operator billing partnerships with all the UK’s major mobile phone networks. I’d say it won’t be too long before customers are adding all manner of purchases to their phone bills.

Enough of my opinion; time for some proper research. SIM-only contract sales have hit a new UK record, according to figures from GfK. Three is still the UK’s most complained-about mobile network, according to Ofcom. Live sport is driving mobile video usage, according to QuickPlay Media. And the forthcoming Firefox mobile OS from Mozilla is expected to be used on 1% of global smartphone shipments in 2013, according to a new report from Strategy Analytics.

Finally, if the constant ‘Apple vs Android’ discussions are all getting a bit much and the British weather is getting you down, take a look at http://youtu.be/xnI9h3ELwjc. It’s a good way to start Monday morning.

Begin your week with a reminder of the latest mobile headlines. Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you this weekly news summary by email.
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Recent Podcasts

Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

Author: The Fonecast
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Microsoft makes tablets while Nokia makes cuts

Podcast - 20th June 2012

This week's mobile industry news podcast starts with two very different stories from Nokia and Microsoft: one is announcing closures, the other is expanding its manufacturing.

We also find time to talk about roaming tariffs, mobile money, intelligent vending machines and a handful of recent mobile-related acquisitions.

Author: The Fonecast
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Apple previews iOS6, Vodafone goes roaming and Xbox gets mobile

Podcast - 13th June 2012

In this week's mobile industry news podcast we're looking at Apple's new mobile operating system, Vodafone's money-saving European tariff and Microsoft's plans to expand the reach of its Xbox gaming console.

There's also talk about network sharing, legal battles, mobile apps, mobile payments and mobile retailing.

Author: The Fonecast
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Over The Air 2012

Podcast - 9th June 2012

James Rosewell reports from Over The Air 2012 in today's podcast.

The event, which took place on 1st and 2nd June 2012 at Bletchley Park, attracted around 600 mobile developers and designers to celebrate all things mobile.

Author: The Fonecast
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Podcast - 6th June 2012

We're taking a break from the current mobile industry news headlines this Diamond Jubilee week. In fact, we're celebrating our own anniversary because it's six years since we first started recording The Fonecast.

Listen to this week's podcast and we'll take you back to 2006, a year in which 'mobile music' meant ringtones, the Nokia N95 redefined 'smart' and we reported rumours of a new Apple 'iPod phone' being prepared by Foxconn.

Author: The Fonecast
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